We are seeking a Customer Service Representative to support daily administrative, customer service, and operational functions for a growing organization. This role is ideal for someone who enjoys variety in their day and thrives in a collaborative, hands-on environment. The position combines customer support, office coordination, and operational assistance to help ensure efficient day-to-day business operations.
Responsibilities:
- Respond to customer inquiries via phone and email, providing timely and professional support.
- Process customer orders and maintain accurate records within internal systems.
- Handle inbound and outbound communication to resolve customer concerns and provide updates.
- Support general office operations, including document management, record maintenance, and administrative coordination.
- Prepare shipping documentation and assist with order fulfillment activities.
- Monitor inventory levels and communicate replenishment needs to support operational efficiency.
- Assist with packaging, labeling, assembly, or fulfillment tasks as business needs require.
- Coordinate multiple priorities while maintaining a high level of accuracy and attention to detail.
- Contribute to process improvements and support a collaborative team environment.
- Perform additional administrative and operational duties as assigned.
- Previous experience in customer service, administrative support, office coordination, or a related role.
- Strong verbal and written communication skills.
- Ability to manage order entry, data entry, and recordkeeping with accuracy.
- Comfortable handling both inbound and outbound customer interactions.
- Proficiency with Microsoft Office Suite and general office technology.
- Experience supporting shipping, fulfillment, inventory, or operational processes is preferred.
- Strong organizational and time management skills with the ability to multitask effectively.
- Willingness to assist with a variety of administrative and operational responsibilities.
- Ability to work independently while contributing to a team-oriented environment.
- High attention to detail and commitment to providing excellent customer service.
