Customer Service Rep

Supreme Service Today is seeking a dedicated full-time Customer Service Rep to join our team in Halethorpe, MD. As a well-established home service company trusted by the community since 2005, we rely on our customer service team to be the first point of contact for new and returning clients.

THE BASICS

Pay: This full-time position offers a competitive hourly wage of $20 – $25 plus performance-based pay.

Schedule: You will work 9 am - 5 pm, Monday through Friday. Some flexibility for some weekends and nights may be needed as well.

Benefits:

• Medical, dental, and vision
• Life insurance
• A 401(k) plan
• Lots of training and growth opportunities
• Paid holidays

YOUR DAY AS A CUSTOMER SERVICE REP

In this role, you will spend each day managing incoming calls from homeowners in need of prompt and reliable service. You will be responsible for understanding their needs and providing timely assistance. Your daily tasks will include scheduling appointments, organizing sales calls, and dispatching technicians to customer homes. You will coordinate between customers and technicians, ensuring clear communication and meticulous attention to detail so that each job is completed to the highest standard.

REQUIREMENTS FOR A CUSTOMER SERVICE REP

• 2+ years of customer service experience
• Knowledge of ServiceTitan Software Platform strongly preferred
• Capable and comfortable using technology
• Strong communication skills with a pleasant phone demeanor
• Ability to assist customers with scheduling and answering service questions
• Ability to work with technicians to ensure satisfaction and job accuracy
• Motivation to work independently and multitask
• High attention to details
• Bilingual abilities (a plus)

A LITTLE ABOUT US:

Supreme Service Today has been serving the community with dependable heating, cooling, plumbing, and electrical services since 2005. Our company was built on the principle of always putting customers first, and we are known for our honesty, quality work, and outstanding service. Our employees are the heart of our business. We provide competitive pay, excellent benefits, ongoing training, and real chances for career advancement. At Supreme Service Today, you'll be part of a supportive team where your work is appreciated. If you want to grow professionally in a workplace that values teamwork and high standards, Supreme Service Today is the place to build your long-term career.

WE CAN'T WAIT TO HEAR FROM YOU!

If you are attentive to detail and ready to provide the level of service our clients expect, we invite you to apply using our mobile-friendly application.