Call Center Representative

Job Title: Call Center Representative

Industry: Financial Services / Professional Services / Call Center

Location (city, state): Rockville, MD (Onsite)

Assignment Type: Contract | Approximately 2-3 months

Pay: $18 - $20 / hour, commensurate with experience

Work Schedule: Monday – Friday, full-time, standard business hours

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company: Our client is a financial services company looking to add a motivated Call Center Representative to their team. The organization places a strong emphasis on delivering a top-tier customer experience while keeping operations running efficiently.

Job Description: The Call Center Representative will field a high volume of inbound calls, offering professional and attentive support to customers. Responsibilities include troubleshooting issues, handling order processing, and keeping customer records accurate and up to date.

Key Responsibilities:

• Address customer questions and resolve complaints in a professional, courteous manner
• Investigate customer concerns and provide solutions, escalating more complex issues when needed
• Process customer orders and payments accurately and ensure timely completion
• Make outbound calls to promote products and meet assigned sales goals
• Collect customer feedback and maintain accurate, up-to-date customer records
• Conduct follow-up calls to confirm satisfaction and flag recurring issues for leadership

Qualifications:

• 1-2+ years of experience in a high-volume call center setting required
• Comfortable using Microsoft Office, ticketing/phone systems, and CRM platforms
• Strong verbal and written communication abilities
• Customer-focused, collaborative, and able to stay on task in a fast-paced setting
• Bachelor's degree preferred; relevant experience will be considered in place of a degree

Additional Details: This is a contract role lasting approximately 2-3 months, fully onsite in Rockville, MD.

Perks:

• Hands-on experience in a fast-paced call center environment
• Opportunity to strengthen customer service and sales skills alongside a supportive team

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.