Job Description:
Our client is seeking a Customer Service Representative to join their team. This role is ideal for someone who is professional, customer-focused, and skilled at handling inquiries with efficiency and care. The Customer Service Representative will serve as a key point of contact for customers, providing support, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner
- Resolve customer concerns, complaints, and service issues with a solutions-oriented approach
- Process orders, update account information, and maintain accurate customer records
- Communicate clearly with internal departments to ensure customer needs are met
- Follow up with customers regarding open issues or pending requests
- Maintain a strong understanding of company products, services, and policies
- Deliver a high level of service while meeting performance and productivity expectations
Qualifications:
- Previous customer service, call center, or administrative support experience preferred
- Strong verbal and written communication skills
- Excellent problem-solving and conflict-resolution abilities
- Comfortable using CRM systems and other business software
- Strong attention to detail and organizational skills
- Ability to multitask and work effectively in a fast-paced environment
- High school diploma or equivalent required; additional education is a plus
Benefits:
Contract Employees are offered healthcare, 401k, Absence pay, and paid holidays
• At least 2 years of experience in customer service, call center support, or a closely related role.
• Proven ability to manage high-volume inbound calls while maintaining professionalism and accuracy.
• Experience with order entry and updating customer information in business systems.
• Comfortable making outbound calls for follow-up, clarification, or customer support purposes.
• Working knowledge of Microsoft Excel and general computer applications used in office environments.
• Strong verbal and written communication skills with a customer-focused approach.
• Excellent attention to detail, organization, and the ability to handle multiple tasks effectively.
