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A growing company is currently seeking a Call Center Representative for a full-time temporary to permanent position in Taunton, MA.
Benefits once hired permanently include: matching 401K, health insurance, dental insurance, vision insurance, and disability
Responsibilities of Call Center Representative:
-Assist customers through multiple medias on various customer requests and inquiries, following up as needed with updates and resolutions
-Collect relevant information to identify and resolve customer concerns or discrepancies
-Escalate issues as needed to correct departments for further research and assistance
-Process customer orders, collect payments, and provide invormation to customers on product
-Coordinate with multiple departments to provide optimum customer support
-Complete monitoring, auditing, and reporting tasks daily
-Perform and assist in other related tasks as needed
Requirements of Call Center Representative:
-Previous customer service experience
- Experience with database-driven systems and dual monitors
-Good computer skills with proficiency with Microsoft Office software
-Able to multi-task in a fast-paced environment
-Superior attention to detail
-good analytical and mathematical skills
-Able to lift up to 25 lbs occasionally
-Strong verbal and written communication
-Great interpersonal skills
Hours: 9:30am-6:00pm Monday-Friday
Pay Rate: $21.00-$24.00/hr
The Alpha Group is one of Massachusetts largest privately owned staffing firms. We are currently hiring in various locations throughout MA and RI. If this position doesn't interest you please check out our website: www.thealphagroup.com