Job Description
We are looking for a Customer Service Representative to support customer interactions for a Contract position based in Hartford, Connecticut. This role is ideal for someone who communicates clearly, handles a steady volume of inquiries with professionalism, and provides dependable service across phone-based channels. The position focuses on assisting customers, processing requests accurately, and helping ensure a smooth and positive service experience.
Responsibilities:
• Respond to incoming customer calls and address questions, concerns, and service needs in a timely and courteous manner.
• Place outbound calls when follow-up is needed to confirm details, provide updates, or resolve outstanding issues.
• Enter orders and customer information into internal systems with a high level of accuracy and attention to detail.
• Guide customers through products, services, and next steps while delivering clear and helpful information.
• Document interactions thoroughly so records remain complete and up to date for future reference.
• Resolve routine service issues independently and escalate more complex matters to the appropriate team when necessary.
• Maintain consistent service quality while managing multiple inquiries in a fast-paced call center environment.• Prior experience in customer service or a call center setting.
• Ability to manage inbound and outbound calls professionally and efficiently.
• Experience with order entry and maintaining accurate records.
• Strong verbal communication and active listening skills.
• Comfortable using computer systems and navigating multiple screens while speaking with customers.
• Ability to stay organized, meet productivity expectations, and handle a high volume of interactions.
• Dependable approach to problem-solving with a focus on customer satisfaction.
