Position Overview
The Manager is responsible for the overall coordination and performance of daily field
operations. This position serves as a key connection between leadership, security personnel,
clients, and administrative functions.
The ideal candidate is an organized, decisive, hands-on leader who can manage multiple
priorities, hold people accountable, solve problems quickly, and maintain a high level of
professionalism in a security-focused environment.
Key Responsibilities
Operations and Personnel Management
- Oversee daily operations and ensure all assignments are properly staffed and executed.
- Manage, support, and hold security personnel accountable for performance, attendance, appearance, conduct, and adherence to company standards.
- Monitor employee schedules, assignments, shift coverage, and call-offs.
- Monitor staffing levels and proactively address coverage issues.
- Conduct regular field checks and performance evaluations.
- Assist with recruiting, interviewing, on-boarding, training, and employee development.
- Address employee performance issues and implement corrective action when appropriate.
- Maintain a strong culture of professionalism, communication, accountability, and teamwork.
- Occasional Operational Backup: Provide occasional backup coverage for the dedicated scheduler during vacations/time-off and participate in a rotating weekend on-call schedule for urgent escalations.
Client & Account Management
- Serve as a primary operational contact for assigned clients.
- Maintain strong client relationships and respond promptly to operational concerns.
- Conduct regular client check-ins to ensure expectations are being met.
- Identify service issues and implement solutions.
- Ensure security personnel understand and consistently meet client-specific requirements.
- Participate in client meetings, site visits, and account reviews as needed.
Scheduling & Logistics (Oversee)
- Manage and maintain security schedules and post assignments.
- Ensure adequate coverage for vacations, absences, call-offs, and special events.
- Coordinate staffing for new accounts and changing client requirements.
- Maintain accurate operational records, schedules, and personnel documentation.
Quality Control & Compliance
- Ensure personnel follow company policies, post orders, procedures, and applicable laws and regulations.
- Conduct audits and inspections of personnel and assigned locations.
- Ensure required licenses, certifications, training, and documentation remain current.
- Review incident reports and ensure appropriate follow-up.
- Identify operational risks and recommend improvements.
- Assist leadership with developing and implementing operational policies and procedures.
Leadership & Problem Solving
- Respond to operational issues and emergencies in a calm, professional manner.
- Make timely decisions while keeping company leadership appropriately informed.
- Serve as a role model for company standards and expectations.
- Promote effective communication between field personnel, management, and clients.
- Continuously identify opportunities to improve efficiency, service quality, employee performance, and profitability.
Qualifications
- 3+ years of experience in security, protection, military or law enforcement.
- Previous supervisory or management experience required.
- Strong leadership and personnel-management skills.
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Ability to manage multiple locations, employees, and priorities simultaneously.
- Strong judgment and problem-solving skills.
- Ability to remain calm and professional in high-pressure situations.
- Proficiency with scheduling, reporting, and standard business software.
- Ability to maintain confidentiality and exercise discretion.
- Valid drivers license and reliable transportation.
- Ability to work a flexible schedule and respond to operational needs outside of traditional business hours when necessary
We are a small security and investigation company that cares about our people. We are committed to providing highly reliable, client-focused security options. We know that when we take care of our people, they will help us take care of our clients.
