Infrastructure Engineer

Our client is seeking an Infrastructure Engineer I to join a highly collaborative IT support team. While the title is Infrastructure Engineer, this role is heavily focused on customer service, end-user support, and technology assistance for internal business partners. The ideal candidate will possess strong communication skills, a customer-first mindset, and a foundational understanding of IT systems and troubleshooting.

In this role, you will serve as a key point of contact for employees across the organization, assisting with technical support requests, hardware asset management, account access requests, and various technology-related initiatives. Success in this position requires excellent interpersonal skills, attention to detail, strong organizational abilities, and a collaborative approach to problem-solving.

Comprehensive training on company-specific systems, processes, and business operations will be provided, with an onboarding and training period of approximately four months.

• Deliver exceptional customer service while supporting internal business partners with technical questions and requests.
• Manage and maintain IT asset management records, including hardware inventories, warranty tracking, and equipment lifecycle documentation.
• Review and process system access requests, security approvals, and user account provisioning activities.
• Assist advisors and business units with technology-related inquiries and operational support needs.
• Support hardware deployments, workstation imaging, software installations, equipment migrations, and end-user setup activities.
• Respond to support requests through phone calls, email, instant messaging, and in-person interactions.
• Troubleshoot hardware, software, and basic infrastructure issues while maintaining data accuracy and confidentiality.
• Collaborate closely with team members to resolve issues and deliver seamless support experiences.

• Bachelor's degree in Management Information Systems, Computer Science, or a related field.
• Previous internship or professional experience in IT support, technical customer service, help desk, or troubleshooting environments.
• Experience providing both remote and face-to-face technical support.
• Strong written and verbal communication skills.
• Excellent organizational, time management, and decision-making abilities.
• Proven problem-solving skills and the ability to think conceptually while maintaining attention to detail.
• Ability to adapt to changing priorities and effectively support individuals at all organizational levels.

Candidates will work with a variety of technologies, including:

• Windows Operating Systems
• Microsoft Office Suite
• Mobile Devices (iPhone/iPad)
• Laptops and Desktop Computers
• Citrix Receiver, XenDesktop, and XenApp
• Cisco LAN/WAN/Wireless Networking Technologies
• Proprietary business applications

This team consists of approximately 50 IT professionals supporting nearly 4,000 employees nationwide. Unlike traditional tiered help desk models, the team emphasizes collaboration and collective problem-solving rather than escalating issues between support tiers. Strong communication, teamwork, and customer service skills are critical to success in this environment.

• Call center or high-volume customer service experience.
• Experience supporting hardware, software, and end-user technologies.
• Demonstrated patience, professionalism, and a service-oriented mindset.
• Ability to clearly articulate technical concepts and troubleshooting steps to non-technical users.

• Contract-to-hire opportunity
• Target conversion salary: $71,000 annually

• IT Support
• Customer Service
• Windows Operating Systems
• Hardware Troubleshooting
• PC/Desktop Support
• Infrastructure Support
• Problem Solving
• Communication & Collaboration

Experience Level: Entry-Level to Early Career (0-3 years of relevant experience)

This is a Contract position based out of Des Moines, IA.

The pay range for this position is $26.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Des Moines,IA.

This position is anticipated to close on Oct 13, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.