Customer Service Representative

UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT’s best choice for patient-centered healthcare!

We are currently seeking a Customer Service Representative for our Colchester Health Center to provide courteous and professional customer service to all UCFS clients, patients, and visitors, as well as internal customer support for clinical staff; includes intake support for front desk and behavioral services as well as telephone support for all callers.

UCFS Hours of Operation: Open 8:00am - 7:00pm; Hours Vary By Day & Location

Expected Schedule: Full-Time, 40 hours/week; Monday- Friday 7:45am - 4:45pm; Coverage of the 10:00am- 7:00pm shift is Rotated

(All Coverage is Shared Equally Amongst the Customer Service Representatives)

Main Work Location: Colchester, CT

Outline of Duties and Responsibilities:

• Greets all clients, visitors, and employees, providing courteous and professional customer service in person or on the telephone.
• Follows the check-in and out workflow process to ensure that the client and clinical staff experience exceptional customer service.
• Schedules and books clients for appointments with Behavioral Health, Dental, Medical and all other Health Center services, utilizing proper systems for clinician and/or UCFS employee notification.
• Performs medical records duties; including requesting, retrieving and filing records, scanning documents into the Electronic Health Record, assisting in the Release of Information applications, and monitoring fax servers and laboratory interfaces.
• Enters new or existing demographic and insurance information into the Electronic Health Record, as well as perform insurance verifications and collect copay verification. Performs initial client intakes as necessary.
• Collects payments and copayments for services rendered and reconcile daily financial activities.

Why UCFS?

Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.

Minimum Education and Experience

• High school diploma or general education degree (GED)
• One year of related experience and/or training in a medical office OR 3 years in a customer service role
• An equivalent combination of education (above a high school diploma or GED) and experience may be considered
• Access to transportation for travel to other UCFS sites in Griswold, Norwich, New London, and Plainfield, CT as needed

Minimum Certificates, Licenses, Registrations

• No certificates, licenses and/or registrations are required for this job

Minimum Skills and Abilities

• Familiarity with software programs such as Microsoft Office Suite
• Familiarity with electronic health records (EHR) systems, preferably EPIC
• Demonstrated communication & interpersonal skills to place clients/patients at ease to screen their needs & provide correct service(s)
• Excellent communication, interpersonal skills, and problem-solving skills.

UCFS offers a comprehensive benefits package including:

• Flexible schedules
• Competitive salaries
• Generous paid time off including 3 weeks' vacation, 4 floating holidays and 10 sick days each year
• Medical, dental and vision insurance
• 401(k) plan with 6% employer contribution
• Paid life and disability insurance
• Employee Assistance Program (EAP)
• Additional voluntary benefits
• Public Service Loan Forgiveness eligibility

Automated Employment Decision Technology (AEDT) Notice (CT CART Act):

To assist our recruiting team, this application process may use the algorithmic features of LinkedIn (Candidate Fit / Top Match), and Handshake (Talent List Sorting), as well as on other platforms we may use. We use these automated technologies specifically to prioritize incoming applications, sort applicant lists, and match candidate profiles based on how closely provided skills, job history, experience, abilities align with our job criteria.

While a human recruiter reviews candidates and makes all final hiring and interview decisions, these automated platform tools serve as a material factor in our initial screening pipeline. These systems process data from your submitted resume, application, and public platform profiles. For inquiries or questions regarding the use of this technology, please contact us at

EEO Policy:

UCFSis strongly committed to a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting an enriching work culture, UCFS willcontinue tobetter serve our communities and provide quality patient, client, and resident care and services.UCFSis an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation,andgenetic information or disability, as defined and required by applicable state and federal laws. Additionally, UCFS prohibits retaliation against an applicant or employee because they have engaged in protected activity under the statutes prohibiting discrimination in the workplace.