Senior Program Manager

Position Summary

A Jack Morton Worldwide Senior Program Manager leads the day-to-day execution of client experiential marketing programs, including tradeshows, mobile marketing, and branded environments. This role owns end-to-end program delivery, ensuring projects are executed with operational excellence, financial discipline, and a strong focus on client satisfaction.

Working in close partnership with Account Directors and clients, the Senior Program Manager supports strategic account growth while leading seamless, end-to-end program execution.This role is accountable for delivering high-quality outcomes, reinforcing client confidence, and developing team capability through mentorship, driving consistent, high-performing program delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following.Other dutiesand responsibilitiesmay be assigned.The duties and responsibilities as outlined in this Job Description may bechanged from time to time byJack Morton Worldwide, as itdeemsnecessary, without further notice to the Employee.

Key Responsibilities

Program & Project Delivery

Own end-to-end delivery of experiential programs, from planning through final reconciliation. Manage all project components, including fabrication vendors and third-party partners, while ensuring alignment to scope, timelines, quality standards, and client expectations. Execute programs using established tools, systems, and processes.

Client Management & Execution Leadership

Serve as the primaryclientcontact for project execution and delivery. Lead development of proposals, scopes of work, and project schedules. Communicate scope, timelines, budgets, roles, and project updates clearly and proactively. Manage project changes, and secure client approval as needed. Build andmaintainstrong, trust-based client relationships.

Cross-Functional Leadership

Lead coordination across estimating, creative, production, operations, fulfillment, and field services teams. Drive alignment across internal stakeholders and external partners to ensure deadlines,deliverables, and execution standards are consistently met.

Financial Management & Accountability

Develop and manage budgets, forecasts, and revenue tracking. Translate project costs into clear, client-facing pricing. Monitor and control third-party and vendor costs,maintainaccuratefinancial systems, reconcile program costs, and ensure invoice readiness and accuracy. Protect and support account profitability.

Creative & Strategic Support

Partner with Creative and Strategy teams to support exhibit design, ideation, and solution development.Identifyinnovative production methods and execution approaches that enhance program outcomes.

Client Growth & Account Support

Identifyopportunities to expand scope, deepen client relationships, and support account leadership in driving organic growth.

Team Development & Leadership

Coach and mentor Program Managers and Coordinators. Reinforce best practices, accountability, and process consistency, while fostering a positive, collaborative, and high-performing team environment.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions. (Canadian Positions: Accommodations will be made, up to undue hardship, for employees thatadviseaccommodation is requiredpursuant tothe prohibited grounds of the human rights legislation.)

• 5+ years of experience in experiential marketing, tradeshows, or agency program management

• Proven success by managing complex programs and multiple concurrent projects

• Strong skills in budgeting, scheduling, organization, and problem-solving

• Demonstrated strengths in client service, accountability, collaboration, and attention to detail

• Proficiencyin Microsoft Office, including PowerPoint, Excel, and Word

• Healthcare or pharmaceutical industry experience preferred

• Strong interest in industry trends, innovations, and evolving best practices

• Willingness to travel approximately 30%

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.A. or B.S.) from four-year college or university; and 2+years' experienceasanProgramManageror similar experience successfully executing projects and programs and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technicalproceduresor governmental regulations.Ability towritereports,proposalsandbusiness correspondence.Ability to effectively present information and respond to questions from groups ofCompany employees andmanagers,customersand thegeneral public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference.Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructionsfurnishedin written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

While performing the duties of this job, the employeeis regularly required tosit and talk or hear. The employeefrequentlyis required tostandforlong periodsof time; walklong distances;use hands to finger, handle, or feel and reach with hands and arms.The employeeis occasionally required toclimb or balance and stoop, kneel, crouch, or crawl.The employee mustoccasionallylift and /or move up to 10 pounds.Specific vision abilities required by this job includeabilityto adjust focus.

Last but not least, we believe in diversity, equity and inclusion.

Jack Morton is an equal opportunity employer; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.

#LI-HYBRID

Requisition #: 2208