Healthcare Customer Service Representative

We are seeking dependable and customer-focused individuals to join a growing healthcare insurance team. In this role, you will assist members and healthcare providers with questions related to benefits, eligibility, and claims while delivering exceptional customer service in a fast-paced call center environment.

If you enjoy helping people, solving problems, and are looking for an opportunity to grow your career within the healthcare industry, we'd love to hear from you.

Location: Onsite

Schedule: Full-Time | Flexible Shifts Between 7:00 AM and 7:00 PM

Work Arrangement: Onsite with Hybrid Opportunity After 90 Days

• Handle 50-60 inbound calls daily from members and healthcare providers.
• Assist callers with questions regarding health insurance benefits, eligibility, claims, and coverage.
• Research and resolve customer concerns while providing accurate information.
• Navigate multiple systems to document and process customer interactions.
• Maintain professionalism, empathy, and quality service standards on every call.
• Follow established procedures and compliance requirements to ensure accuracy and confidentiality.
• Work collaboratively with team members and leadership to support service goals.

• Previous call center or customer service experience.
• Strong communication and active listening skills.
• Basic computer proficiency, including experience using Microsoft Teams, Word, and Excel.
• Strong problem-solving and critical-thinking abilities.
• Reliable attendance and dependability.
• Ability to work in a fast-paced environment while managing multiple tasks.

• Training lasts approximately four weeks.
• During training, employees will work 30 hours per week.
• Shifts will be assigned during the first week of training.
• Candidates must be available to work any shift between 7:00 AM and 7:00 PM.
• Employees will provide their top three shift preferences, and every effort will be made to accommodate their first choice.
• Standard shifts are 9 hours long and include:
  • Two paid 15-minute breaks
  • One unpaid 30-minute lunch

• Supportive leadership team and welcoming work environment.
• Fun employee events, celebrations, and team activities.
• Strong team-oriented, family-feel culture.
• Opportunity for career growth and advancement.
• Hybrid work option available after 90 days for employees who meet attendance and performance expectations:
  • 3 days remote
  • 2 days onsite

Apply today to start a rewarding career supporting members and providers in the healthcare insurance industry while gaining valuable experience in a growing field.

This is a Contract to Hire position based out of Minneapolis, MN.

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Minneapolis,MN.

This position is anticipated to close on Oct 14, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.