Robert Half is seeking an experienced IT Infrastructure Manager for our partner in the Madison area. This role will lead a team responsible for enterprise infrastructure, systems, networking, and security operations. This role combines people leadership with technical oversight, making it a strong fit for someone who enjoys developing technical teams, improving operational processes, and helping drive infrastructure strategy.
Reporting to the Director of IT Infrastructure, this individual will oversee day-to-day operations, support key technology initiatives, and serve as a senior escalation point for complex infrastructure and security-related issues. While remaining technically engaged, the primary focus of the position is leadership, team development, operational excellence, and execution.
Key Responsibilities
Team Leadership & Operations
- Lead, coach, and develop a team supporting network, systems, and security operations
- Manage hiring, employee development, performance management, and workload planning
- Establish priorities, balance operational support with project work, and ensure successful delivery of team objectives
- Foster a culture of accountability, collaboration, continuous improvement, and knowledge sharing
Infrastructure & Technical Oversight
- Provide technical leadership across enterprise infrastructure, networking, systems administration, and security operations
- Act as the senior escalation point for complex incidents and critical production issues
- Guide architectural decisions and infrastructure improvements
- Promote automation, standardization, and best practices throughout the environment
Security & Compliance
- Partner with the team to maintain a secure and reliable infrastructure environment
- Support security operations, incident response, business continuity, and disaster recovery planning
- Contribute to regulatory and compliance initiatives, including HIPAA, SOC 2, and NIST-aligned practices
Project & Vendor Management
- Lead infrastructure projects from planning through implementation
- Collaborate with business and IT stakeholders to prioritize initiatives and communicate progress
- Manage relationships with key technology vendors and service providers
- Assist with budgeting, procurement, and strategic technology planning
Process Improvement & Automation
- Drive operational efficiency through automation and infrastructure modernization
- Support the use of scripting, infrastructure-as-code, and DevOps practices where appropriate
- Ensure documentation, monitoring, change management, and operational standards remain current and effective
- 7+ years of experience in infrastructure, systems, networking, or related IT disciplines
- Previous experience leading, mentoring, or managing technical teams
- Strong understanding of enterprise infrastructure, including servers, networking, security, and cloud technologies
- Experience supporting production environments and managing operational priorities
- Ability to communicate effectively with both technical and non-technical stakeholders
- Experience with incident management, business continuity, and operational best practices
Preferred
- Experience with Linux and Windows-based infrastructure environments
- Exposure to automation, scripting, DevOps, or infrastructure-as-code practices
- Familiarity with cloud platforms such as AWS
- Experience supporting compliance frameworks such as HIPAA, SOC 2, or NIST
- Relevant technical certifications are a plus
