Service Desk Analyst

Position: Service Desk Analyst I
Location: Topeka, KS – Hybrid
Duration: 1 year contract, possible extension
Pay: $23.29–$26.12/hour W2

Job Summary:
Provide Level 1 technical support to internal users, troubleshooting hardware, software, applications, mobile devices, access, VPN, and connectivity issues in a ServiceNow environment.

Key Responsibilities:

• Troubleshoot Windows 10/11, Microsoft 365, Citrix, VPN, and endpoint issues.
• Support iOS/Android devices using Intune/MDM.
• Handle password resets, MFA, account access, and onboarding.
• Log and manage incidents/requests in ServiceNow.
• Provide excellent customer service and remote technical support.
• Escalate complex issues and collaborate with other IT teams.
• Follow security, compliance, and data protection procedures.
• Participate in rotating after-hours on-call support.

Requirements:

• 2+ years of Service Desk, Help Desk, or Desktop Support experience.
• Knowledge of Windows, Microsoft 365, Entra ID/Azure AD, ServiceNow, Intune, Citrix, VPN, and basic networking.
• Strong communication, troubleshooting, and customer-service skills.
• Valid driver’s license.
• Citizenship and successful background screening required.
• Must live within a 60-minute commute of the Topeka office.

Schedule: Monday–Friday, 8-hour shift within 6:30 AM–5:00 PM core hours. Hybrid after training, with at least 1 day/week onsite.

LanceSoft is a global workforce solutions and IT services firm founded in 2000, specializing in temporary/permanent staffing, IT services, and outsourcing (RPO) for sectors like healthcare and IT. Headquartered in Herndon, Virginia, with a significant presence in India, the certified minority/woman-owned company employs over 5,700 professionals