Account Manager
Reality Interactive | Middletown, CT (Hybrid) | Stamford, CT area preferred
About Reality Interactive
Reality Interactive is a Connecticut-based digital experience and managed services company. We design, deploy, and support interactive retail technology, digital signage, and kiosk solutions for brands that want to engage customers in physical spaces.
The Role
We're looking for an Account Manager who thrives on building relationships and growing them. You'll manage a mix of existing and new accounts, and you'll be measured by the growth you drive across that portfolio.
You'll also serve as the client's advocate inside Reality Interactive. That means working across sales, project management, operations, and technical teams to make sure client needs are understood, communicated clearly, and delivered on, with no internal silos standing between our clients and great results.
Beyond your accounts, you'll be a visible presence for Reality Interactive in the market, representing us at industry tradeshows, partner events, and networking opportunities that build our pipeline and strengthen our brand.
What You'll Do
- Own and grow a portfolio of existing and new client accounts
- Build trusted, long-term relationships with key client stakeholders
- Understand each client's business challenges and identify opportunities where our solutions can help
- Act as the liaison between clients and internal departments, advocating for the client and keeping teams aligned
- Translate client needs into clear direction for our internal teams, and explain technology solutions clearly and confidently to clients
- Represent Reality Interactive at industry tradeshows, conferences, and partner events, including booth staffing, client and prospect meetings, and post-event follow-up
- Actively participate in professional and industry networking organizations to build relationships and generate new opportunities
- Manage multiple clients at the same time without losing sight of priorities
- Meet or exceed revenue and growth targets
- Maintain accurate account activity, pipeline, and forecasting in our CRM
What You Bring
- A genuine love of nurturing client relationships
- Excellent written and verbal communication skills
- Confidence representing a company in public settings, including tradeshow floors, networking events, and client presentations
- Proven ability to build relationships, understand client challenges, and meet business targets
- Proven ability to manage multiple clients and projects simultaneously
- Comfort discussing technology with both technical and non-technical audiences
- Proficiency with CRM tools, ideally Hubspot, and Microsoft Office Suite
- Experience in digital signage, retail technology, kiosks, or managed services is a plus
Travel & Location
- Travel up to approximately 40?50%, primarily day travel
- Air travel with overnight stays approximately 2?3 times per quarter, including industry tradeshows and conferences
- We're headquartered in Middletown, CT and operate as a hybrid organization; proximity to Stamford, CT is preferred
Compensation & Benefits
- 75,000 to 90,000 Base salary plus commission
- Medical, dental, and vision insurance
- 401(k)
