Project Manager (TS Clearance)

POSITION TITLE: Project Manager

CLEARANCE REQUIRED: Active TS clearance with the ability to obtain SCI access

ABOUT US:
At Intact Technology, we driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability. Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client solutions and delivery outcomes.

Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact. We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth.

THE ROLE:

To lead key client projects and help our clients become extraordinarily more successful than their industry peers.

In this role, you will lead end-to-end ServiceNow engagements in a secure federal environment, working closely with technical Subject Matter Experts (SMEs), project teams, and customer stakeholders. You will manage project scope, schedule, risks, dependencies, and team accountability while ensuring delivery aligns with customer requirements and meaningful business outcomes.

TO BE SUCCESSFUL HERE YOU WILL:

Drive ServiceNow Delivery

• Lead ServiceNow projects across one or more platform products and workflows based on customer and program needs.
• Work alongside ServiceNow technical SMEs to develop detailed project plans aligned with established scope of work and customer requirements.
• Maintain alignment between customerobjectives, technical execution, and project outcomes.
• Coordinate cross-functional efforts across ServiceNow delivery teams.

Plan, Execute, and Govern

• Develop and manage detailed project plans aligned with contractual scope and customer requirements.
• Track project schedules, risks, dependencies, resources, and overall progress.
• Facilitate issue resolutionand proactivelyidentifyand manage project risks.
• Maintain project documentation, status reporting, and governance standards.
• Leverage AI and intelligent tools to improve project planning, reporting, risk identification, documentation, and overall delivery efficiency.

Client & Stakeholder Management

• Build, develop, andmaintainpositive and meaningful client and subcontractor relationships.
• Serve as a key point of contact between customer stakeholders and technical delivery teams.
• Communicate early and often with project stakeholdersregardingstatus, risks, issues, and outcomes.
• Ensure the execution of high-quality work, delivery of meaningful business outcomes, and a positive customer experience.

Team Leadership & Culture

• Track team performance and provide constructive feedback to support development and growth.
• Serve as a mentor to project team members and peers.
• Foster accountability, collaboration, and continuous improvement.
• Cultivate and promoteIntact’sculture and values within each project team.

REQUIRED QUALIFICATIONS:

• 5+ yearsof progressive experience in a project management role.
• Mustpossessa current Top Secret (TS) security clearance.
• Must be willing and eligible to obtain SCI access asrequiredfor the role.
• Must be willing to work on-site five days per week in a secure SCIF environment in the Northern Virginia/DMV area.
• Bachelor’s degree in Business Administrationor related field.
• Experience managing ServiceNow delivery engagements or implementationsacross one or more ServiceNow products or solution areas.
• Strong understanding of IT Service Management (ITSM) principles and IT operational processes.
• Experience managing technical service delivery teams within a consultingand/or federalenvironment.
• Strongclient and stakeholder management skills, with the ability to work effectively across technical teams, customers, and contractors.
• Ability to manage competing priorities and perform effectively under pressure.
• Ability to effectivelyleverageAI and digital tools to enhance productivity, decision-making, and project delivery.

OUR TALENT VISION:

• We take ownership in our customers’ success,delivering excellence with purpose and precision, every time.
• We’re passionate about harnessing innovation, data, and the powerof AI to create meaningful outcomes that drive transformation for our clients and communities.
• Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.
• Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
• We actively support a healthyblend betweenworkandlife and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.

OUR BENEFITS:

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans Medical, Dental, Vision including HSA and FSA options.

• Qualified 401(k) program.

PHYSICAL DEMANDS

This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT

The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels.