Description
In partnership with the Operations Manager, the Operations Supervisor is responsible for ensuring field operations teams conduct daily operations in a manner that provides excellent customer service, follows all safety procedures and policies, and maintains compliance with all federal, state, and local requirements and regulatory/licensing agencies. The Operations Supervisor ensures that team members have all the necessary equipment, resources, licensing/credentials, and training to complete their patient care and assigned transports in a proper and efficient manner that meets our contractual and customer service standards, and that crews and vehicles are compliant with all local, state, and federal regulations.
Role and Responsibilities
- Serve as the main point of contact for crew members during their shifts, ensuring open lines of communication and addressing any personnel issues, operational challenges, or resource shortages.
- Support crews in their day-to-day operations, from ensuring they have adequate medical supplies to addressing any operational challenges that may hinder their ability to respond to calls.
- Offer guidance and mentorship to EMS staff, including providing performance feedback, conducting clinical observation forms.
- Be immediately available to respond to emergencies or scheduled calls to provide support, especially in high-risk or critical situations, and or lift assist requests.
- Available to respond to ALS upgrades if applicable
- Work with the Medical Communications Center to ensure that response times remain within operational standards and assist with call prioritization if multiple high-priority calls occur simultaneously.
- Provide on-the-ground support and decision-making to mitigate operational issues during emergencies.
- Proactively track and resolve missing or incomplete PCR records, working closely with EMS crews to ensure accurate, detailed documentation of patient care, treatments, and transport details.
- Communicate directly with crew members to troubleshoot and resolve issues and assist with correcting errors in PCR submissions.
- Act as the primary point of contact for EMS crew members experiencing technical issues with electronic devices (such as mobile data terminals, in-vehicle communication systems, or GPS tracking systems).
- Troubleshoot common issues with the equipment, escalating complex t
