Education and Experience Requirements:
- Requires a minimum of two (2) years of experience supporting end users in a Service Desk, Help Desk, Desktop Support, or similar technical support environment.
- Experience supporting enterprise technologies in a large corporate environment or utility organization is preferred.
- Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certifications, or ITIL Foundations are preferred.
Skills, Knowledge, and Abilities Required:
The successful candidate must possess strong customer service, communication, troubleshooting, and problem-solving skills. Candidates must be able to effectively prioritize work, analyze issues, document solutions, and provide technical support in a fast-paced environment while maintaining a high level of professionalism and customer focus.
The successful candidate should have working knowledge or experience supporting:
- Windows 10 and Windows 11 operating systems
- Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint
- Microsoft Entra ID (Azure AD), Multi-Factor Authentication (MFA), account management, and access provisioning processes
- ServiceNow Incident, Request, and Knowledge Management processes
- Corporate-issued iOS and Android devices, including enrollment, configuration, application deployment, troubleshooting, and lifecycle support
- Microsoft Intune or other endpoint and mobile device management (MDM) solutions
- Citrix virtual desktop and application environments
- VPN connectivity and basic network troubleshooting
- Remote support tools
- Hardware and peripheral support including laptops, desktops, monitors, docking stations, printers, webcams, and other end-user devices
- Cybersecurity awareness, user verification procedures, and security best practices
Join Chipton-Ross, one of the nation's leading staffing firms supporting the aerospace, defense, engineering, and technology industries.
