We use essential cookies

Please Accept our Privacy Policy

Remote Access Assistant

Kelly Services

Lansing, MI 48933 • 9/29/2026

Healthcare , Work From Home

Job Description

Job Description

At Kelly®, we’re committed to finding the perfect job for you. How about this opportunity? We’re seeking an Access Assistant to join the team of a behavioral health client. At Kelly®, it's about finding a role that fits your life.

Job Summary:Join a compassionate team as an Access Assistant! In this vital support role, you will be the first point of contact for individuals seeking assistance through our access center. Your warm demeanor and excellent communication skills will help you provide initial triage, connect callers to essential community resources, and ensure they receive the support they need. This position not only allows you to make a difference in people's lives but also offers an opportunity to enhance your skills in a dynamic healthcare environment.
Job Specifications:
  • Job Type: Full-time
  • Location:Remote in Michigan
  • Pay Rate: $21.00 per hour
  • Shift: 8 AM - 5 PM
Roles and Responsibilities:
  • Receive and handle incoming telephone calls with empathy and professionalism.
  • Provide initial triage and direct calls to appropriate resources or specialists.
  • Connect callers to community resources and provide information to community partners.
  • Assist with call queue monitoring, data entry, and client record documentation.
  • Maintain confidentiality and adhere to policies and procedures.
  • Collaborate with Access Specialists for additional clinical screenings as needed.
  • Demonstrate cultural competency and sensitivity in all interactions.
Qualifications & Skills:
  • Bachelor’s degree in social work, psychology, professional counseling, nursing, or a related field.
  • Minimum of 2 years' experience in behavioral health or substance use disorder service delivery.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • Proficient in Microsoft Office applications, including Word, Teams, and Outlook.
  • Excellent multitasking abilities while managing calls and computer applications.
  • Experience in de-escalating customer issues with empathy and respect.
  • Strong verbal and written communication skills.
  • Ability to work independently and meet established deadlines.

Opportunities: We believe in fostering a culture of growth and development. As an Access Assistant, you will have the opportunity to advance your career within the organization, gain valuable experience in the behavioral health field, and enhance your skills in a supportive environment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs-so you could say we’re pretty good at it!


About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.