Retail Customer Service Associate

Role Overview:

Outgoing, positive, detail oriented, trustworthy, and professional. Takes care of clients, helping them to feel appreciated, important, and included. Receives, inspects, details out, barcodes, and sends out clothing and other items to be serviced.

Your Team:

Reports directly to the General Manager & Operations Supervisor

Key Responsibilities (roles):

1. Greets all clients entering the retail store with a friendly, upbeat attitude and answers any questions or concerns they have.
2. Welcomes new clients with a gift and follows procedure for onboarding and data capture.
3. Handles clients’ complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
4. Receives cash, checks and credit card payments from customers; is accountable for amounts received.
5. Ability to calculate charges for all services and to ensure the accuracy of the charges.
6. Handling transactions including verifying customer account numbers and invoices.
7. Accurate, detail-oriented writing of tickets, invoices, and special requests.
8. Works with Operations Supervisor to keep abreast of new promotions and services offered, their features and benefits, and any changes in price.
9. Keeps work area neat and clean.
10. Detailing items.
11. Tagging, barcoding, racking, and inspection of items.
12. Daily reporting and accurate data entering.
13. Performs other duties as assigned.
14. Maintains a professional appearance.

Key Competencies:

1. Good communicator across all lines of business communication.
2. Positive attitude.
3. Create a positive client experience.
4. Can read, alphabetize, and organize information.
5. Friendly and outgoing.
6. Good computer skills.
7. Great initiative, on time, and dependable.
8. Keep up with personal appearance and hygiene.

Physical Requirements.

Well dressed, groomed, & excellent personal hygiene.

Closed toe shoes.

Be able to stand in one place for long periods of time.

Repetitive movements.

Lift at least 20 pounds.

Desired Results/Performance:

Client leaves feeling satisfied and appreciated.

Growth in sales.

Clean and organized retail store.

Retention of clients.

No significant mistakes in processing clothing.

Quick and consistent service.

Responsive.

Follow through with customers.

Service based knowledge.

Conditions:

Climate controlled retail store.
Fast paced environment.

Must be able to work under pressure.

Key Performance Indicators:

1. Active Clients.
2. Pieces per operator hour.

Professional/Educational Background:

High school diploma or equivalent is required.

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