At-a-Glance:
Are you ready to build your career by joining a global financial institution? If so, our client is hiring a Client Relations Analyst.
Position Type:
- Contract
- Hybrid in-office attendance 3 days per week
Required:
- Excellent grammar and composition skills.
- Excellent written and oral communications skills.
- Possess a Bachelor's degree in Finance, Economics, English/Communications or a related discipline; work experience considered in lieu of these degrees preferred.
- Knowledge and some level of expertise in the brokerage industry or banking operations preferred.
- Strong initiative and drive.
- Proficiency in Microsoft Word and Outlook programs.
- Proven ability to work effectively with all levels of employees.
- Exceptional phone presentation skills.
- Able to perform efficiently in a fast-paced, changing environment while handling a wide variety of tasks.
- Strong organizational skills, attention to detail, and excellent follow-up skills.
- Ability to be self-motivated and succeed in a team atmosphere.
Responsibilities:
- Research and respond to operational client complaints while ensuring compliance with regulatory requirements and internal complaint-handling guidelines.
- Analysts in this role must collaborate effectively with business partners, including field and operations staff and management, to escalate and resolve complaint-related issues.
- Responsible for building strong working relationships with Client Relations Editors while learning departmental processes and style guidelines.
- Strong organizational and time management skills are essential, as analysts must effectively manage workload while demonstrating initiative, self-motivation, and accountability.
- Requires participation in the coverage of client-facing telephone lines, with analysts expected to provide phone support at least one day per week.
- Analysts must maintain a professional and client-focused approach while handling incoming calls and addressing inquiries.
- May support various operational functions within Client Relations, including settlement processing, privacy opt-out processing, and participation in special projects as needed.
