Automotive Service Advisor

Automotive Service Advisor

Canton Ford | Canton, TX

$60,000–$80,000 Annual Earning Potential

Canton Ford is growing, and we're looking for a motivated, customer-focused Automotive Service Advisor to join our Service Department.

If you're great with people, organized, competitive, and enjoy working in a fast-paced environment, this could be the opportunity you've been looking for.

As a Service Advisor at Canton Ford, you'll be the connection between our customers and our technicians. You'll help customers understand their vehicle's maintenance and repair needs, keep them informed throughout the process, and build relationships that keep them coming back.

We're looking for someone who wants more than just another job. We want someone who wants to build a career, earn a great living, and be part of a winning team.

Why Canton Ford?

We're proud to combine the opportunities of a successful Ford dealership with the family-style atmosphere and values of an East Texas store.

We believe in taking care of our customers, supporting our employees, rewarding performance, and giving good people opportunities to grow.

What We Offer

• $60,000–$80,000 annual earning potential
• Performance-based compensation
• 401(k)
• Medical insurance available
• Dental insurance available
• Vision insurance available
• Life insurance available
• Paid time off
• Employee vehicle purchase opportunities
• Ford training and professional development
• Career advancement opportunities
• Supportive dealership leadership
• Established Ford brand
• East Texas family-style dealership culture

What You'll Do

As a Service Advisor, you'll manage the customer experience from vehicle write-up through completed repair and delivery.

You'll be expected to:

• Greet customers promptly and professionally
• Listen to customer concerns and accurately document service needs
• Prepare and manage repair orders
• Review vehicle history and recommend factory-scheduled maintenance
• Communicate technician findings and recommended repairs clearly
• Present service recommendations confidently and professionally
• Provide estimates and obtain customer authorization
• Keep customers informed regarding repair status, pricing, and completion times
• Coordinate with technicians and the Parts Department to keep repairs moving
• Schedule appointments and assist with incoming service calls
• Follow up on declined services and future maintenance needs
• Maintain accurate repair order documentation
• Assist customers with warranty and recall-related repairs
• Maintain strong customer satisfaction and CSI performance
• Build long-term customer relationships that generate repeat and referral business

What We're Looking For

The ideal candidate is positive, competitive, organized, accountable, and comfortable communicating with customers.

Automotive Service Advisor experience is preferred, but we're also interested in strong candidates with automotive, sales, or customer service backgrounds who have the ability and desire to succeed.

Qualifications

• Automotive Service Advisor experience preferred
• Ford dealership experience is a plus
• Strong sales and customer service skills
• Excellent verbal and written communication
• Ability to explain automotive repairs in an easy-to-understand manner
• Strong organizational and time-management skills
• Ability to manage multiple customers and repair orders simultaneously
• Comfortable using computers, dealership management systems, email, and text communication
• Ability to work effectively with technicians, Parts personnel, and management
• Professional appearance and attitude
• Dependable and accountable
• Valid driver's license and acceptable driving record
• High school diploma or equivalent

How We Measure Success

We believe our employees should know exactly what is expected of them.

Service Advisor performance may be measured by:

• Customer satisfaction/CSI
• Customer-pay labor and parts sales
• Hours per repair order
• Average repair order
• Effective labor rate
• Maintenance and repair recommendation acceptance
• Declined service follow-up
• Customer retention
• Repair order accuracy
• Customer communication and follow-up
• Departmental gross profit performance

Ready to Build Your Career?

If you're currently an Automotive Service Advisor, Service Writer, Assistant Service Manager, automotive professional, or customer-service professional looking for your next opportunity, we want to hear from you.

At Canton Ford, you'll have the opportunity to build relationships, develop your skills, grow your career, and earn $60,000–$80,000 annually based on experience and performance.

Come be part of a dealership where customers matter, employees matter, and performance is rewarded.

Apply today and let's talk about your future with Canton Ford.

Canton Ford is an Equal Opportunity Employer.