Customer Service Representative

Position Title: Customer Service Representative
Location: Sacremento CA 95814
Duration: - 3-6 Months
Work Schedule: Monday-Thursday 7:30am - 5:30pm, Friday 7:30am - 4:30pm, with closed every other Friday (80 hours per 2 weeks)

Primary Purpose of Position
Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible. Responsible for the flow of customer queries and complaints. To do well in this role, incumbent need to be able to remain calm when customers are frustrated and have experience working with computers.
Receives direct supervision from the department Manager
Receives lead direction from senior department staff
Receives functional guidance from higher level staff
Essential Areas of Responsibility
Customer Service:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller/visitor
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing work orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints after calls and/or visits
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• foster ongoing relationships by resolving any issues quickly
• Community Resident Support
• Respond to rental inquiries made by phone, internet and walk-in traffic with an objective of securingappointments;
• Perform administrative duties related to the on-site marketing function.
• Exercise discretion as it relates to confidential resident, property and company information.
• Assist residents with work order requests, ensuring quality and timely completion
• Maintain Legal Compliance with company standards and applicable laws, e.g., Fair Housing andLandlord/Tenant laws

Education & Experience
Experience
: Experience working in a customer support environment.

Education
: High school diploma, general education degree or equivalent.

Licenses and Certificates
: Must possess and maintain an applicable California Driver License and a drivingrecord acceptable to the Agency's insurance carrier.

Physical Abilities and Work Environment
: Position may require prolonged sitting, standing, walking, andreaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily officeactivities. May be required to drive during inclement weather conditions. The position also requires frequentgrasping, repetitive hand movement and coordination in preparing statistical reports and data using a computerkeyboard. Depending on the physical office location occasional use of stairs and walking on uneven ground, Additionally, the position requires reading correspondence, statistical data, and using a computer. Acute hearingis required when providing phone and face-to-face service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds also is required.

Job Duties & Responsibilities

• This position requires the ability to work any of the 7 days of the week, 52 weeks of the year. It is critical that individuals possess the ability to work their scheduled hours plus any other hours scheduled in order to complete the job; must attend training classes as scheduled. Work schedules and location assignments aresubject to change.
• Ability to stay calm and remain professional and courteous with customers at all times
• Excellent verbal and written communication skill
• Exhibit superior customer service skills, communicate well over the phone
• Perform a variety of administrative tasks
• Be motivated by being key support to the office
• Display a willingness to help and collaborate with internal and external customers.
• Ability to work closely and well with others in a team environment.
• Ability to discern necessary information and assign tasks to crews to be completed
• Knowledge of Microsoft Word and Excel software programs.
• Ability to self-manage and prioritize.
• Multi-tasking is key to success
• Exceptional customer relations skills

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.