PC/Printer Field Break/Fix

Job Title: PC/Printer Field Break/Fix

Location: Mather, CA

Duration: Contract - 24 months

Pay Range: $22.01/hr $28.82/hr (W2)

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Field Technical Support Consultant II to join our team supporting HP PC and Printer break/fix services. The ideal candidate will have strong experience in field hardware diagnosis and repair across laptops, desktops, RPOS, workstations, and printers and a proven ability to resolve onsite incidents, educate customers, and manage critical service events within contractual and budget parameters.

Responsibilities:

• Perform onsite break/fix services for HP laptops, desktops, RPOS, and workstation products, with printer support as needed.

• Configure hardware, software, and simple network components and complete unit installations and repairs.

• Troubleshoot mechanical and technical issues, including third-party software, networks, and switches when applicable.

• Collaborate with escalation personnel to execute action plans that remediate PC and printer issues.

• Educate customers on technology use and set clear expectations while maintaining customer satisfaction.

• Manage priorities in a fast-paced environment and document work with attention to administrative requirements.

• Apply sound business judgment to balance customer needs with clients contractual and financial commitments.

Required Skills & Qualifications:

• Proven technical and mechanical hardware repair experience for PCs and peripherals.

• Mechanical aptitude with proficiency using hand tools and alignment apparatus.

• Strong troubleshooting skills for printers and PC hardware, with ability to address basic networking and third-party software issues.

• Effective verbal and written communication skills in onsite, customer-facing settings.

• Ability to prioritize, plan, and work independently while meeting administrative obligations.

• Understanding of business and financial impacts related to service delivery.

• Physical ability to bend, crawl, stoop, sit, and lift or move up to 50 pounds.

• Availability for scheduled and unscheduled overtime, holidays, and shift work.

• High school diploma or equivalent with additional hardware technology training. College preferred.

Preferred Skills:

• Experience with HP printer repair and calibration.

• Familiarity with service management workflows and escalation practices.

Additional Details:

• Dress code: Business Professional. Black slacks and blue collared shirt.

• Cell phone reimbursement and a laptop or tablet will be provided.

• Background checks will be conducted per customer agreements and may include pemployment history, education, drug, credit, and sex offender registries.

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