Order Management Specialist

Job Title: Customer Service Representative (Order Management)

Location: Rochester, NY 14605

Duration: 04 to 06 Months

PayRate: $29.00 - $32.00/hr. On W2 Without any Benefits

Shift: 7:00 AM - 3:30 PM or 7:15 AM - 4:00 PM

Interview Required

The Customer Service Representative (Order Management) plays a critical role in supporting the Inside Sales team by managing customer orders, processing inquiries, and maintaining positive customer relationships. This position requires strong attention to detail, excellent communication skills, and the ability to accurately process and manage orders in a fast-paced environment.

Core Responsibilities:

Order Management

· Process customer orders accurately using Oracle ERP or equivalent systems.

· Review orders for completeness, pricing accuracy, and compliance with company procedures.

· Maintain accurate customer and order records.

Customer Support

· Respond promptly to customer inquiries via phone and email.

· Provide updates regarding order status, lead times, and shipment schedules.

Cross-Functional Coordination

· Coordinate expedite requests and delivery priorities.

· Partner with Sales, Engineering, Production, and Operations to ensure customer requirements are met.

Skills Required:

· Excellent verbal and written communication skills with a customer-first mindset.

· Strong attention to detail and accuracy in data entry and order processing.

· Ability to prioritize multiple tasks in a fast-paced environment.

· Proficiency with Microsoft Office, particularly Excel.

· Experience navigating ERP systems and business processes.

· Strong analytical and problem-solving abilities.

· Ability to work independently while collaborating effectively across teams.

Experience and Education:

Required

· High School Diploma or GED.

· 2+ years of customer service, order management, sales support, or administrative experience.

· Experience working within an ERP system.

Preferred

· Associate degree in Business, Operations, or a related field.

· Oracle ERP experience.

· Experience supporting industrial, manufacturing, utility, or technical customers.

Physical Requirements: This position primarily involves sedentary work and may require:

· Sitting for extended periods.

· Occasionally standing and walking.

· Reaching, bending, kneeling, and crouching as needed.

· Frequent use of computers, telephone, and office equipment.

· Communicating effectively through verbal and written interactions.

Intellyk is a Joint Commission Certified global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about Intellyk, please visit our website www.intellyk.com.
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