Logistics Coordinator

We are looking for a detail-oriented Logistics Coordinator to join our team in Spring Lake, Michigan in a contract position with the potential to become permanent. This on-site role supports daily transportation operations for time-sensitive shipments, with a strong emphasis on customer service, shipment visibility, and accurate documentation. The person in this role will work closely with drivers, carriers, and internal teams to keep loads moving efficiently while meeting service expectations and compliance standards. This role is 100% onsite, M-F, 8am-5pm with some flexibility for start time being earlier.

Responsibilities:

• Coordinate shipment scheduling, appointment management, and status updates to support smooth day-to-day transportation operations.

• Monitor load activity throughout the shipping cycle, provide timely tracking updates, and communicate important information to internal stakeholders and customers.

• Maintain accurate records for shipments, driver details, and operational documents to ensure organized and reliable logistics support.

• Assist with customer service activities by responding to load-related needs and helping resolve issues that may affect delivery performance.

• Use transportation software, telematics tools, customer portals, and online platforms to manage shipment information and support operational accuracy.

• Support rate-related and fuel surcharge processes while helping ensure shipment data is entered and updated correctly.

• Work collaboratively with operations and other departments to improve service levels, efficiency, safety, and on-time performance.

• Perform additional logistics coordination tasks as business needs evolve in a fast-paced office environment.

• At least 1 year of experience in logistics, transportation, distribution, or a related operational support role.
• High school diploma or equivalent required.
• Strong communication skills with the ability to interact professionally with customers, drivers, carriers, and internal teams.
• Solid attention to detail with the ability to review work carefully and maintain accurate shipment records.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Comfortable using logistics systems, tracking tools, and customer web portals.
• Strong organizational and multitasking skills with the ability to work both independently and as part of a team.
• Positive attitude, willingness to learn, and ability to perform effectively in a fast-paced on-site environment.