Community Assistant

POSITION SUMMARY

The Community Assistant’s primary responsibilities include, but may not be limited to, assisting residents with customer service items, general office upkeep, marketing outreach on campus or with local businesses, taking prospective residents on tours and leasing, whether it’s to a new prospect or renewing a current resident. Community Assistants will likewise be responsible to assist the Community Manager, Assistant Manager or Leasing Manager as directed.

UNIVERSAL COMPETENCIES

SERVICE

• Initiative: Maintains a proactive and positive mindset; Is goal oriented and knows how to get results.

• Customer and Quality Focus: Consistently works for his/her customers and the company; Cares about the quality of work and service provided.

• Service Safety: Conducts day to day activities in such a way that Safety for self and others is valued and observed; Provides a safe atmosphere for customers and business partners.

INTEGRITY

• Professionalism:Demonstrates ethical behavior and honesty at all times.

• Level of Dependability: Maintains punctuality and acceptable attendance record; Accepts responsibility for his/her own actions; Willingly adapts to changes in the organization.

• Adherence to All Company Policies and Procedure: Has knowledge of the established policies and procedures and shows willingness to abide by them.

TEAMWORK

• Cooperation: Works well with other associates/departments and collaborates effectively in team situations to improve overall performance.

• Cohesion: Demonstrates concern for and about the customers and works to effectively partner with others to achieve success.