General Manager

The General Manager of Hitched’s Washington, D.C. showroom leads daily operations, drives sales performance, and ensures an exceptional client experience. This hands-on leadership role oversees and develops a team of jewelry sales associates, leads engagement ring and wedding band appointments, and partners with company leadership to increase bookings and achieve showroom goals. The General Manager also serves as the primary liaison between showroom clients and our headquarters production team, ensuring clear communication and consistent project oversight from order placement through delivery. This position offers the opportunity to lead a key market and directly contribute to the growth of a modern bridal fine jewelry brand.

PAY

• $75,000+ with commission and bonus opportunities.

ESSENTIAL FUNCTIONS

• Hire and train showroom staff
• Manage team scheduling and maximize productivity
• Manage team expenses and showroom budget
• Meet directly with engagement customers and other high-end clientele
• Meet or exceed sales goals and KPIs outlined by upper management
• CRM management, pipeline management and deal forecasting
• Assist the operations team with order and inventory management
• Create sales orders and complete cost of goods reporting
• Generally, showcase a strong understanding of business fundamentals
• Maintain a clean, sanitized, and organized showroom floor and storage room
• Show leadership ability and capacity for growth beyond the showroom manager role
• Perform other internal and showroom duties as needed

YOU ARE

• A passionate advocate of the Hitched brand
• Experienced in sales, customer service and retail management
• Experienced in resolving unsatisfied customer issues or misunderstandings
• Experienced in face-to-face, phone, and email communication etiquette
• Experienced with Google Suite and comfortable with learning new software
• Able to demonstrate a track record of improving sales figures and other KPIs
• Knowledgeable of community events and other local happenings
• Someone who can work independently and bring new ideas to the table
• Available to work evenings and weekends on a full-time basis
• Willing to go above and beyond to ensure goals are met

WE OFFER

• Competitive pay and monthly bonus
• Paid time off and sick leave
• Medical, dental and vision
• 401(k)
• System and sales training
• Jewelry education & training
• Positive & safe work environment
• Opportunity to grow within the company
• Fully stocked kitchen with snacks & beverages
• Quarterly company-paid team events
• Hitched is closed 12/24 - 1/1 every year
• Hitched employees can purchase jewelry at cost
• Hitched is an equal-opportunity employer

About Hitched

Hitched was founded by husband and wife, Chris and Stephanie Sammons, in 2018 as a way to provide couples with the convenience and affordability they found lacking at traditional jewelry stores. Our mission at Hitched is to provide our customers with a shopping experience that embodies everything a wedding band symbolizes - love, trust, partnership, and forever. Not only do we want you to love your ring, but we want you to love the process of shopping for it - which means trusting whom you are buying from and having the support you need while making one of the most special purchases of your life. We strive to form a lasting partnership with each and every one of our customers. From our thorough educational resources to our excellent customer service and lifetime warranty, we're here for you for the big day and forever after. In 2025, Hitched ranked #1,679 on the Inc. 5,000 list of fastest growing private companies in America.