Phone Account Manager

Company: The Best Roofing company of it's kind in the Detroit and Grand Rapids markets. 30 Year old family-owned business providing roof replacement, storm restoration, siding and gutters.

Position: Phone Account Manager

This role focuses on customer development and appointment scheduling and satisfaction after sales, completing post-install paperwork, and presenting additional services or options for the customers over the phone.

Essential Duties & Responsibilities:

• Contact homeowners and schedule estimate appointments
• Call homeowners after installation to perform post-checks
• Confirm successful installation and customer satisfaction
• Complete final paperwork and approvals