Are you customer-focused, organized, and motivated by helping others? Join our team as a Customer Service Representative and provide exceptional support to customers and sales professionals while working with teams across the organization.Key Responsibilities
- Process quotes, sales orders, warranties, returns, replacements, and freight claims.
- Provide customers and sales professionals with guidance on processes, terms, and warranties.
- Maintain strong knowledge of Orion products and services.
- Use Microsoft Dynamics AX, Salesforce, and other systems to support sales operations.
- Build positive relationships with customers, partners, and internal teams.
- Collaborate with Sales, Finance, Accounting, Manufacturing, and other departments to meet customer needs.
- Participate in daily WIP meetings, training, and other company meetings.
- Ensure processes are followed, quality standards are met, and orders are processed accurately.
- Demonstrate Orion's core values of Member Centric, Integrity, Respect, Flexibility, and Customer Promise.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required; Associate degree in Business Administration or related field preferred.
- At least 1 year of data entry experience.
- 1–3 years of customer service, claims, manufacturing, or related experience preferred.
- Strong written and verbal communication skills.
- Excellent organizational, multitasking, and problem-solving skills.
- Proficient in Microsoft Office.
- Customer-focused with strong attention to detail and follow-through.
- Ability to work independently and as part of a team.
- Electrical industry experience is a plus.
Schedule
Monday–Friday, 8:00 a.m.–5:00 p.m. CST. Occasional extended hours or overtime may be required with prior approval.
Travel: None
