Job Description
We are looking for a Customer Service Representative to support daily front-line service operations in Fort Wayne, Indiana. This Long-term Contract position is ideal for someone who enjoys helping customers, managing communications, and keeping routine office workflows organized. The person in this role will provide dependable support across phone coverage, customer assistance, and mail handling while learning additional duties through cross-training.
Responsibilities:
• Respond to customer questions professionally and provide timely assistance through phone and in-person interactions.
• Route incoming calls to the appropriate contacts and ensure messages are recorded accurately when needed.
• Handle daily mail distribution and support basic administrative tasks that keep the office running smoothly.
• Deliver courteous service to customers by addressing requests, resolving routine issues, and escalating more complex matters appropriately.
• Participate in cross-training activities to build coverage across related service and support functions.
• Maintain organized records and follow established procedures to ensure consistent customer support.
• Coordinate with team members to help manage workload priorities and provide reliable day-to-day service coverage.• Prior experience in customer service or a similar support-focused position.
• Ability to manage incoming calls with professionalism and clear communication.
• Comfortable assisting customers and responding to routine questions in a fast-paced environment.
• Experience handling daily mail or general office support tasks is preferred.
• Strong organizational skills and attention to detail.
• Ability to learn new processes quickly through hands-on training.
• Dependable attendance and a consistent, service-oriented work style.
