Guerlain Spa Concierge

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

TheGuerlain SpaConcierge is responsible forgreeting and welcoming guests to the Spa. Ensuringeachguest experience is personalized andseamless.The Guerlain SpaConcierge knowledgably provides recommendations and promotes a calm and tranquil environment throughoutguests’visits.

• Providewarmwelcome andpersonalized service to all guests visiting the Spa.

• Performcheck inand checkout ofall spa guests. Handle payment transactionsfortreatment and retail products.

• Handle telephone reservations in line withservicestandards, using proper telephone etiquette.

• Ascertain guest satisfaction upon guest departure and ensure.

• Provide guest escortsto changing rooms, relaxationareaand swimming pool.

• Complete all opening and closing duties professionally and accurately.

• Ensure spa reception areais kept clean and free ofclutter,retail display is presented elegantly and appropriately replenished at all times.

• Ensure all payment transactions areaccurateat the end of each shift, reporting anydiscrepanciesto the immediate supervisor.

• Scheduling spa reservations and upsell treatments to maximize room and therapistutilization.

• Provide retail recommendations to guests tailored to their specific needs.

• Reportaccidents,injuries to management.

• Adhere to all Raffles Brand Standards, departmentproceduresand spa service standards.

• Ensure uniform and appearanceistidy and professional, in line with grooming standards.

• Other duties as assigned.

Education & Experience:

• Minimum2yearsof experience in luxury hotel or spa front of house position.

• Computer literatepreferably withknowledge of spa reservation systems.

Physical Requirements:

• Flexible hoursrequired.

• Able to stand for an extended period of timeand work within a team with shift rotations.

General Requirements:

• Passion for guest care.

• Personal interest in spa treatments andholisticlifestyle.

• Telephone skillsideallyinconjunctionwithhandling reservations.

• Able to work within a team with rotating shifts.

• Hourly Wage:Introductory rate of$26.88and upon successful completion of their 90-day probationary period the rate of pay will be adjusted to $29.87.
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities