Office Manager – Pool Operations, Accounting & Customer Service
We are seeking a highly organized and detail-oriented Office Manager to oversee daily office operations, support pool management activities, handle accounting and administrative functions, and provide exceptional customer service. The ideal candidate is a proactive problem-solver with strong communication, organizational, and bookkeeping skills who can effectively manage multiple priorities in a fast-paced environment.
Key Responsibilities
Office & Administrative Operations
- Manage day-to-day office functions and administrative processes.
- Maintain office supplies, equipment, records, and filing systems.
- Coordinate schedules, meetings, and communications.
- Assist with policy implementation and operational procedures.
- Prepare reports, correspondence, and documentation.
Pool Operations Administration
- Support pool operations, seasonal staffing, and scheduling.
- Monitor incident reports and operational documentation.
- Assist management with pool opening and closing procedures.
Accounting & Financial Administration
- Process accounts payable and accounts receivable.
- Prepare invoices, deposits, and billing statements.
- Reconcile bank accounts and financial records.
- Assist with payroll processing and employee records.
- Maintain accurate financial reports and spreadsheets.
- Support budget tracking and financial audits.
Customer Service
- Serve as the primary point of contact for customers, employees, and corporate.
- Respond to inquiries via phone, email, and in person.
- Resolve customer concerns professionally and efficiently.
- Maintain positive relationships with clients and stakeholders.
Qualifications
- Associate's degree or equivalent work experience preferred.
- 3+ years of office management, accounting, or administrative experience.
- Experience with ADP, NetSuite, Microsoft Office Suite preferred.
- Strong bookkeeping and financial record-keeping skills.
- Excellent customer service and communication abilities.
- Ability to manage multiple projects and deadlines.
- Strong organizational skills and attention to detail.
Preferred Skills
- Experience in service companies like Pool, HVAC, Landscaping, Plumbing, or related Industry operations.
- Knowledge of payroll and HR administrative functions.
- Accounting experience (AR/AP, reconciliations) is mandatory.
Preferred Qualifications
- 3 + years of Service Industry office management experience
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
