Customer Service Representative

We are looking for a Customer Service Representative to support logistics operations from Wilmington, California in a long-term contract role. This position is ideal for someone who enjoys helping customers, handling high-volume communication, and keeping order information accurate and up to date. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound follow-up, dispatch coordination, and container-related updates.

Responsibilities:

• Respond to incoming customer calls with professionalism, providing timely assistance and clear information related to orders and service requests.

• Make outbound calls as needed to confirm details, share updates, and resolve open customer issues.

• Enter and maintain order information accurately in company systems to support smooth daily operations.

• Coordinate with dispatch and internal teams to communicate shipment activity, service changes, and delivery-related information.

• Assist customers with questions involving container status, scheduling, and general logistics support.

• Monitor customer requests from initial contact through resolution, ensuring issues are addressed completely and efficiently.

• Document call activity, order updates, and service outcomes to maintain accurate service records.

• Prior experience in a call center or customer service environment.

Trinium

TMS Systems

• Ability to manage a high volume of inbound and outbound calls while maintaining a detail-oriented approach.

• Experience with order entry and maintaining accurate records in business systems.

• Strong communication skills with the ability to explain information clearly to customers and internal teams.

• Familiarity with dispatch coordination or logistics-related customer support.

• Working knowledge of container-related inquiries or transportation operations is preferred.

• Strong attention to detail and ability to stay organized in a fast-paced setting.