JOB SUMMARY
The Dispensary Manager ofthe Companyis responsible forday-to-day team leadership and delivering a profitable business which supportstheCompany'smission to normalize, professionalize and revolutionize the cannabis industry.You willensure the dispensary achieves or exceeds all keymetrics and goalsacrossall aspects of the dispensary including customer acquisition and loyalty, merchandising,operations,and talent development.This role will serve as the link betweenthe Companybrand vision of providing access to consistent high-quality cannabis and cannabis knowledge and the operations of the store.
Atthe Company, we believe the employee experience is paramount to all. With a strong focus on training, development,diversityand authenticity, our employees experience both personal and professional growth.As aDispensary Manager, you will have:
- Experience leading andmotivatinga team of hourly and salary employees; skills include recruiting, onboarding, training, managing employee relations and coaching.
- The opportunity to build on retail business fundamentals to include effective scheduling,payroll,financial management,identifyingsales trends, and business writing & reporting.
- Skills in conflict resolution,strategicthinking, decisionmakingandcomplexproblem solving.
- Skills in interviewing, talentselectionandperformancemanagement of hourlyand salaryteam members.
- Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service!
WHO YOU ARE
- You are energetic,possessstrong interpersonalskillsand work well with others.Collaboration is key to our team's success!
- You enjoy people! Consulting our customers, listening to theirneedsand providing an exceptionalexperienceis vital to achieving customer loyalty.
- You inspire others! You are a leader who has a passion for coaching, developing, and influencing your teamswhiledriving a profitable business.You have provensuccessbuildingahigh-performance team!
- You hold yourself toa high levelof integrityand lead by example. In an industry that is highly regulated, wetrust inouremployee'scommitment to always dothe right thing.
CORE JOB DUTIES
People Management:
- Build and sustain a high-performing team through employee selection, onboarding,coachingand clear accountability for results.
- Conduct at leastmonthly 1:1qualityconversationswith each assistant manager and quarterly 1:1s with each store employee.
- Assess team performance, skill gaps, and career aspirations of employees;solicitor provide resources,trainingsor procedures to support team needs.
- Analyze anddetermineeffective headcount requirements and labor schedules that account for store sales trends, departmentobjectivesand labor laws.
- Motivate and inspire dispensary team to exceed revenue targets and KPIs, with an emphasis on selling and cross-selling techniques.
- Partner with Human Resources to resolve employee relations issues.
- Ensure employees are knowledgeable and coached to navigate any regulatory changes.
- Ensure a clean and safe environment for employees and customers
Sales & Operational Excellence:
- Provide regular updates, feedback, and solutions to corporate retail leadership across all areas of dispensary operations.
- Establish and nurture key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing,Constructionand IT.
- Drive profitable sales through forecasting, scheduling, outstanding customerserviceand execution of programs and initiatives.
- Identifybusiness and competitor risks; analyze metrics to help increase market share.
- Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, anddrawnew patients.
- Establish daily operations procedures with an eye towards improvement and efficiency.
- Oversee inventory activities ensuring product requirements aremetand deliveries are on time.
- Maintainaccuraterecords of all dispensary activities including daily cash reconciliations, guest records, sales,deliveriesand returns.
- Perform monthly audit reporting and store visit checklist with Area Manager.
- Ensure compliance with all company policies, procedures, state, and local laws.
- Serve as point of contact for state regulators and local authorities, overseeing any inspections or audits
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
- Bachelor's degree in business or comparable experience
- 5-7years ofretailmanagement experiencerequired;Cannabis knowledge or dispensary leadership experience a plus
- Experience managing teams of 10 or morewith layers of leadership, preferably in a high-volume location with a focus on team development.
- Demonstrated ability to learn,applyand teach others technical,product-related information in a professional consultative manner.
- Experience working closely with HR teams and processes.
- Ahigh levelof integrity, personal motivation, and sense of urgency
