Automation Support Engineer
Department: Engineering
Reports to: Director of Engineering
Compensation: $120,000 - $130,000 yearly salary
About the Role
The Automation Support Engineer runs and supports existing workflows for hardware testing, system configuration, and OS deployment. The role troubleshoots failures and makes small script improvements with engineering guidance. Initial work will follow established procedures with engineering support. As proficiency grows, the engineer may take on more script maintenance and defined workflow improvements. Training covers company products, tools, and production processes. Advanced infrastructure administration and independent automation architecture design are outside the initial scope.
Key Responsibilities
1. Production Automation Support
- Run and monitor established automation workflows for hardware testing, validation, and system provisioning.
- Review logs and test results, reproduce failures, and perform initial checks to identify software, operating system, hardware, or connectivity issues.
- Resolve routine issues using documented procedures; escalate complex or recurring failures with clear findings and supporting logs.
- Work with production teams to restore normal operation and track issues through resolution.
2. System Setup and Basic Troubleshooting
- Install and configure Linux systems using approved images, tools, and procedures.
- Perform basic checks of services, permissions, network connectivity, and connected hardware.
- Follow documented instructions for BIOS settings, firmware updates, and Windows deployment as required.
3. Script Maintenance and Documentation
- Read, troubleshoot, and make small changes to existing Python or shell scripts with guidance and review.
- Test changes before production use and follow established version-control and change procedures.
- Maintain work instructions, troubleshooting notes, and issue records; suggest improvements to repetitive tasks.
4. Collaboration and Escalation
- Coordinate with engineering, production, and IT on automation support needs and communicate issue status clearly.
- Escalate complex automation, network, and access issues to engineering or IT.
Qualifications & Requirements
Required Skills & Abilities
- Working knowledge of Linux command-line tools, files, permissions, services, and logs.
- Basic scripting ability in Python or Bash, including reading existing scripts, making simple changes, and troubleshooting errors.
- Basic understanding of IP addressing and network connectivity troubleshooting.
- A methodical approach to solving technical problems, following procedures, and documenting results.
- Ability to communicate clearly, work with production and engineering teams, and recognize when to escalate.
Experience & Education
- Approximately 1–3 years of relevant technical support, Linux support, hardware testing, or automation experience preferred. Relevant internships, technical training, and hands-on projects will also be considered.
- Technical diploma, associate degree, relevant certification, or equivalent practical experience. A bachelor’s degree is not required.
Preferred Experience
- Exposure to server hardware, BIOS/firmware, operating system installation, or manufacturing and test environments.
- Familiarity with Git, Ansible, Windows deployment, or remote system access tools.
Training and Development
Initial work will follow established procedures with engineering support. As proficiency grows, the engineer may take on more script maintenance and defined workflow improvements. Advanced infrastructure administration and independent automation architecture design are outside the initial scope.
Benefits & Perks
We believe in investing in our team's well-being, professional growth, and long-term success. Your total compensation package is designed to support you both inside and outside the workplace:
- Financial Security: 401(k) retirement plan, and an attractive quarterly bonus program
- Comprehensive Health: Medical, Dental, and Vision coverage to keep you and your family protected
- Peace of Mind: Life insurance provided at no cost to you, alongside comprehensive options for private Massachusetts Paid Family and Medical Leave (MAPFML), Long-Term Disability (LTD), critical illness, and accident insurance
- Work-Life Harmony: 12 paid company holidays, plus paid time off (PTO) and sick time policies to ensure you have the time you need to recharge
- Employee Support & Community: Access to our Employee Assistance Program (EAP) and frequent opportunities to connect, including company-sponsored holiday parties, summer outings, and seasonal team events
HIPER Global US is a global leader in providing application-specific computing solutions. We offer a full range of world-class hardware platforms, both off-the-shelf and custom-built. Our value-add services include design, turnkey manufacturing, custom rugged, logistics, and support which allow our customers to focus on their core competencies and meet product scheduling deadlines.
