Delivery Driver

Position Summary: The Delivery Driver is responsible for daily packing and delivery of meals to clients throughout Maryland. Delivery Drivers ensure that clients receive their weekly meals and are the in-person representatives of Moveable Feast to the people we serve. They also report essential information to Client Services staff about client needs and changes. Delivery Drivers are also responsible for the safe operation and maintenance of their vehicles.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Packs vehicle with all items scheduled for delivery including food, supplies and informational flyers ensuring that clients receive items as scheduled.

• Completes assigned daily delivery routes throughout Baltimore City and additional counties served by Moveable Feast adhering to all traffic laws and safe driving practices as required by the Moveable Feast driver’s manual.

• Makes regular contact with clients to ensure successful delivery, determine any needed changes and relay information to Client Services team.

• Always maintains strict client confidentiality.

• Performs daily and weekly vehicle inspections as required.

• Properly packs, stores and returns meals for delivery to ensure appropriate safety and quality control measures are in place.• Reviews daily route sheets and determines a delivery plan, contacting clients and conferring with Transportation Manager, if necessary, to arrange meal drop-off.

• Coordinates with the Client Services Department in handling special client requests and redeliveries.

• Engage respectfully, courteously and pleasantly with each staff member and client, noting any special needs or problems which may be apparent.

• Coordinates with the Distribution Coordinator as needed to confirm that all meals and produce are loaded for delivery and returned properly.

• Reports any specials needs or problems to the Transportation & Facilities Manager.

• Engages in regular training on interacting with clients, safe driving practices, vehicle safety and maintenance and other training topics as required.

Other Duties:

• Assists with organizing Moveable Feast events as required.

• Adheres to all Federal Health Insurance Portability and Accountability Act (HIPAA) regulations, by protecting the privacy and security of all patient/client health information.

• Knowledge of and adherence to Moveable Feast’s Personnel Policies and Procedures.

• Other duties and responsibilities as assigned or requested.

EDUCATION & EXPERIENCE

• Possess a valid Maryland driver’s license with no points on MVA Record.

• At least one year of experience as a delivery driver utilizing a large vehicle or passenger size van.

• Experience following an assigned route with experience delivering in Maryland preferred.

• At least one year customer service experience. Prior work or volunteer experience working with diverse and marginalized populations preferred.

KNOWLEDGE, SKILLS, & ABILITIES

• Commitment to the mission and values of Moveable Feast.

• Attention to detail and ability to multitask.

• Must adhere to high ethical standards of integrity and discretion in working with confidential information.

• Excellent customer service skills.

• Demonstrated proficiency with Microsoft Outlook, Word, Excel, PowerPoint, SharePoint and Teams for calendaring, correspondence, presentations, special reports, spreadsheets, etc.

• Must possess strong time management and organizational skills with ability to prioritize tasks effectively.

• The ability to work in a fast-paced environment.

• Ability to work independently and with a team.

• Ability to develop strong working relationships with internal staff and external stakeholders

• Able to stand for up to 3 hours and lift up to 50 pounds.

Moveable Feast has served Maryland for over thirty-five years, bringing healthy food and compassion to those living with chronic illnesses. The organization was founded during the height of the AIDS epidemic in 1989, to provide food, hope, and love to those living with HIV/AIDS, many of whom were members of the LGBTQ+ community. Today, our service extends to Marylanders living with heart disease, diabetes, and cancer, among other serious chronic illnesses.

We continue to drive our 35+-year commitment forward to deliver food as medicine to an increasing number of Marylanders living without the necessary access, financial resources, and support to achieve the best quality of life.

With proven performance and an evidence-based approach to medically tailored nutrition, we firmly believe in the power of food – and the force of our work – to fortify health.