Customer Service Representative for Body Shop

We are seeking a dedicated Customer Service Representative with a background in the automotive industry to provide exceptional support across phone, email, in-person, and live chat channels. This role focuses on assisting customers, managing data entry tasks, maintaining accurate records, and ensuring smooth communication to enhance overall customer satisfaction.

Responsibilities

• Assist customers via phone, email, in-person, and live chat
• Perform accurate data entry and update customer records
• Communicate effectively to resolve customer inquiries and issues
• Maintain comprehensive and organized record keeping

Preferred Qualifications

• 1+ years experience in the automotive field & customer service
• Effective communication skills
• Strong time management abilities
• Empathy and active listening
• Proficiency in data entry
• Background in automotive collision industry is a plus

National Multi Shop Organization who partners with local shops with a great name and are part of the community. We have a dynamic leadership team with a proven track record of working with collision repair teams to maximize production, customer satisfaction, and earnings while providing an environment where growth and development is available everyday.

If you are looking to be part of a team that thrives on delivering top notch results while making sure coming to work is enjoyable, you should definitely check us out. Our goal is to have each employee content enough with their position, their families want them to continue to work with us.