POSITION TITLE: Assistant Community Manager
DEPARTMENT:Resident Services
REPORTS TO: Community Manager
CLASSIFICATION: Exempt
JOB SUMMARY:The Assistant Community Manager assists with managing operations, leasing activity, renewals, collections, financial reporting, supplies, and communications for assigned residential community.
VALUES MODELED:All employees are expected to find ways to bring our values to life every day by demonstrating: leadership, commitment, and integrity.
MEASURES OF SUCCESS:Resident feedback on quality and timeliness of resident services provided; resident turnover.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assists in managing day-to-day operations.
- Assist in managing daily community requirements.
- Ensure all monies received are deposited and recorded on a daily basis and confirms proper bookkeeping procedures are followed.
- Assist Community Manager with preparation of daily and weekly reports, resident communications, move-in inspections, etc.
- Compile weekly/monthly community status reports.
- Promptly respond to resident concerns, comments, and/or complaints.
- Perform routine general office duties, such as filing, cleaning, etc.
- Ensure that the proper move-in paperwork, keys, and remotes are prepared for a new resident.
- Operate the office in a professional, clean, uncluttered, and well-staffed manner.
- Inspect make-ready apartments prior to move in.
- Maintain and/or create a resident renewal program to encourage resident retention; including planning and executing resident functions.
- Create a sense of community at the community while maintaining the policy of non-fraternization.
- Manage community maintenance with the assistance of the service team.
- Assist in managing requests for repairs and maintenance and evaluate timely completion of work orders.
- Maintain compliance with required permits for operating the community, such as pool, elevator, etc.
- Monitor electric, water, and gas usage on the community.
- Manage and monitor rental collection.
- Ensure rent and other charges are collected timely and posted daily.
- Ensure the proper legal notices are given and deadlines met concerning filing eviction, filing writs, and attending court hearings.
- Ensure compliance with community policies and lease agreements. Responds to violations and communicates with the residents.
- Assess move-out condition of apartments and has a final account statement sent with the final disposition.
- Immediately inform and refer any liability claims, legal complaints, or other violations to the Regional Manager and/or corporate office.
- Assist with community personnel management.
- Create, mentor, and manage a cohesive community management team in accordance with policies.
- Coordinate orientation and ongoing training programs for community staff.
- Manage, create and monitor marketing activities.
- Understand the market and any other aspects of the sub-market that could impact occupancy and/or income of the community.
- Assist with marketing and leasing apartments.
- Assist with the creation of marketing surveys and understand marketing strategies to secure prospects.
- Perform other duties as assigned or requested to support community operations.
QUALIFICATIONS
- Language Skills:Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
- Mathematical Skills:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
- Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Computer Skills:Strong computer skills in Microsoft Word, Outlook, and Excel software. Experience in conducting Internet searches and using online calendars and databases.
EDUCATION/EXPERIENCE:
Required
- High school diploma or GED.
- Minimum one year of experience in an Assistant Manager role and property management industry experience, unless being promoted from within.
- Entrata or other property management software.
- Must have reliable transportation, maintain auto insurance, and have a valid driver's license.
- Proven ability to market communities.
- Strong communication and customer service skills.
Preferred
- Associate’s Degree.
- CAM, ARM, or CCRM certification.
- Bilingual or multilingual skills.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Productivity
- Dependability- Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals: completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative- Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
- Integrity- Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
- Planning/Organizing- Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Customer/Resident Focus
- Customer Focus- Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Confidentiality- Maintains confidentiality of sensitive information.
Decision Making
- Judgment- Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
- Problem Solving- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
Business Skills
- Analytical/Reasoning- Synthesizes basic and varied information; collects and researches data; uses intuition and experience to complement data and make recommendations.
- Communications- Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
- Quality- Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
- Quantity- Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
Job Skills
- Attendance/Punctuality- Is consistently at work and on time; ensures work responsibilities are covered when absent.
- Continuous Learning- Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
- Job Knowledge- Exhibits competency in required job skills and knowledge; exhibits ability to learn and apply new skil
