Parts, Accessories, & Shipping Associate

For over two decades,MotoSporthas led the powersports industry with unmatchedselection, quality, andexpertise. Since our founding in 1999,we’vebeen driven by one mission to make your next ride your best ride. As a premier powersports retail e-commerce company,we’rededicated to providing riders of all types with high-quality parts, gear, and accessories from the most trusted brands. When you reach out to us,you’renot just talking to a salesperson you’reconnecting with someone who rides, wrenches, and lives the lifestyle.

As a Parts, Accessories & Shipping Associate at MotoSport.com Roanoke, you'll play a dual role at the heart of our dealership operations delivering exceptional front-counter service to powersports enthusiasts while keeping our parts, shipping, and receiving functions running smoothly. You'll greet and assist walk-in customers, handle parts requests from the service department, manage special orders, and ensure incoming shipments are accurately received and stocked. The ideal candidate brings a genuine passion for powersports, a customer-first attitude, basic mechanical knowledge of at least one riding segment, and the ability to juggle multiple priorities in a fast-paced dealership environment. This role requires comfort working on your feet, proficiency with Microsoft Office and Google Suite, and the physical ability to lift up to 50 lbs. all while maintaining the high service standards MotoSport.com is known for.

This position will report into the Parts Manager.

Customer Sales & Service

• Greet and assist over-the-counter customers in a friendly, professional manner; prioritize walk-in customers, with telephone customers as secondary priority
• Achieve monthly and annual sales goals established by management
• Suggest related items and upsell to ensure customers have everything they need
• Handle parts and accessories requests from the service department
• Notify customers of special order arrivals by phone; follow up by postcard if not picked up within 5 business days; escalate to Parts Manager if still unclaimed

Shipping, Receiving & Inventory

• Receive, inspect, and check in parts and accessories shipments
• Match and staple purchase orders and bills of lading and forward to the Parts Manager
• Stock received items accurately and in a timely manner
• Prioritize and place parts orders to meet service and customer timelines
• Box and ship special orders to customers

General Operations

• Abide by all dealership policies, including general housekeeping standards
• Follow company dress code and maintain a professional appearance at all times
• Maintain positive, collaborative working relationships with all team members
• Perform additional duties as assigned to support the overall success of the department and dealership

• Customer-first mindset with a passion for the powersports industry
• High School Diploma or equivalent required
• Minimum six months of service experience in any industry; customer service background preferred
• Basic mechanical knowledge of at least one powersports segment (Dirt, Street, ATV, Utility ATV, UTV, Cruiser)
• Basic knowledge of powersports soft goods and gear
• Proficient in Microsoft Office (Word, Excel, Outlook) and Google Suite (Drive, Sheets, Docs)
• Strong verbal and written communication skills
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment
• Proactive mindset with creative problem-solving skills

• Ability to lift up to 50 lbs.
• May be required to push and/or balance a 600 lb+ recreational vehicle
• Ability to use a keyboard and computer for extended periods
• Ability to spend the majority of the workday on your feet
• Work environment noise level is occasionally loud

This associate may be exposed to:

• Battery acid
• Gasoline
• Chemical cleaning materials
• Other toxic materials commonly found in a motor vehicle place of business

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.