Service Representative

Job Summary:

Responsible for servicing and growing assigned customer base while exceeding customer expectations with urgency. Service Representatives will build their territory with Account Executives to maximize the growth of the company.

Supervisory Responsibilities:

• None

Essential Job Functions:

• Assists the Company in developing new business opportunities through cold calls and leads.
• Establishes a line of contact and comfort level between the customer and our company staff.
• Maintains contact with customers through sales calls and scheduled service frequency.
• Develops new and existing skills through educational programs with both Company provided and vendor supported training.
• Assistsin Company marketing programs/initiatives.
• Contacts potential customers toinitiatethe sales process.
• Observes and benchmarks other Service Representatives and Sales Executives toestablishand replicate best practices.
• Consistently introduces and implements new products andserviceto assigned accounts.
• Achieves and Maintains First Aid and CPR Certification and Fire Extinguisher Inspection License.
• Performs other related duties as assigned.

Experience & Qualifications:

• High SchoolDiplomaor GED required. College degree preferred.
• Familiar with codes,productsattributes, and procedures within the safety field.
• Has a general awareness of business, financials, sales, and safety principles.
• Strong ability toutilizetechnology to increase thecustomerexperience.
• Adequate skill with Microsoft products such as Word, Excel, and Outlook.
• Professional certification may berequiredin some areas.
• Maintain a valid driver's licenseand abilitytopass a drug and background check.

Physical Requirements:

• Regularly required to stand,walk,talk,hearand have full use of hands. The employeeis occasionally required tosit,reach with hands and arms,climb or balance,and stoop, kneel, crouch, or crawl. The employee mustfrequentlylift and/or move up to 20 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able tooperatea motor vehicle and traveldaily.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminateon the basis ofrace, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.