Order Entry / Customer Service Representative
Position Summary We are seeking a highly organized, detail-oriented, and motivated Order Entry / Customer Service Representative to join our team. The ideal candidate is a multitasker who thrives in a fast-paced environment, works well with others, and takes initiative to ensure exceptional service for both customers and internal teams.
Key Responsibilities
- Accurately enter customer orders into the system in a timely manner.
- Review orders for completeness and communicate any discrepancies or missing information.
- Provide outstanding customer service through phone, email, and other communication channels.
- Respond to customer inquiries regarding orders, pricing, products, shipping, and delivery schedules.
- Coordinate with internal departments to ensure accurate order processing and customer satisfaction.
- Maintain customer records and update account information as needed.
- Prioritize multiple tasks while meeting deadlines and maintaining accuracy.
- Assist with problem-solving and issue resolution for customers and team members.
- Support additional administrative and customer service duties as assigned.
Qualifications
- Strong organizational and multitasking skills.
- Excellent attention to detail and accuracy.
- Ability to work efficiently in a fast-paced environment.
- Strong communication and interpersonal skills.
- Positive attitude and team-player mentality.
- Self-motivated "go-getter" with the ability to work independently when needed.
- Proficient with computers and data entry.
- Customer service experience preferred.
- Order entry or administrative experience preferred.
Desired Traits
- Organized and dependable
- Fast learner
- Team player
- Go-getter attitude
- Strong work ethic
- Problem solver
- Adaptable and flexible
- Professional and customer-focused
Success in this role requires accuracy, a sense of urgency, excellent customer service skills, and the ability to manage multiple priorities while supporting a collaborative team environment.
