Punch Tech

POSITION TITLE:Make Ready Technician

DEPARTMENT:Resident Services

REPORTS TO:Service Manager

CLASSIFICATION:Non-Exempt

JOB SUMMARY:The Make Ready Technician performs mechanical and technical work to ensure all vacant units are ready for leasing.

VALUES MODELED:All employees are expected to find ways to bring our core values to life every day by being: Driven, Enthusiastic, Team Player and Humbly Confident.

MEASURES OF SUCCESS:Resident feedback on quality and timeliness of resident services provided; resident turnover.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Complete the make-ready process to prepare vacant units for leasing and new move-ins by completing the pre-move-out inspection, creating a punch list of maintenance work needed.

1. Assist in make-ready process by painting vacant units and making drywall repairs, patching holes, and sanding when needed.

1. Respond to resident/management work orders for occupied and vacant rental units as well as routine upkeep on the community.

1. Perform tasks and operate machinery in a safe manner and in compliance with safety procedures.

1. Assist in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.

1. Assist in maintenance inventory of tools, equipment, and supplies.

1. Work on-call as scheduled 24/7, weekend shifts, and overtime as necessary and pre-approved by the Service Manager.

1. Perform other duties as requested to support community operations.

1. May be required to support other communities within the organization.

QUALIFICATIONS

• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: Strong computer skills in Microsoft Word, Outlook, and Excel software. Experience in conducting Internet searches and using online calendars and databases.

EDUCATION/EXPERIENCE:

Required

• Minimum one year of general make-ready experience.
• Strong communication and customer service skills.
• Ability to work on-call as scheduled and work weekends and after hours as necessary.

Preferred

• High school diploma or GED.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Productivity

• Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals: completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Integrity - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Customer/Resident Focus

• Customer Focus - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

• Confidentiality - Maintains confidentiality of sensitive information.

Decision Making

• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.

Business Skills

• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.

Job Skills

• Attendance/Punctuality - Is consistently at work and on time; ens