Receptionist

Job Title: Receptionist

Location:(Boston, MA)

Duration:Temp - 5 months

Pay Range:$18.89/hr (W2)

Job ID:409974

Shift:8:45 am – 5:00 pm, M-F onsite

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking aReceptionistto join our team. The ideal candidate will have experience with multidepartment call routing using the Five9 telephone system, strong customer service skills, and the ability to manage front-desk operations and electronic filing workflows.

Responsibilities:

• Serve as first point of contact, greet customers at the department entry, and provide professional customer service.
• Answer and route multidepartment calls using the Five9 telephone system.
• Scan documents to PDF, index files, and perform electronic filing.
• Organize boxes of files and prepare materials for scanning.
• Open and sort daily mail and support additional administrative projects as needed.

Required Skills & Qualifications:

• Customer service experience in a front-desk or reception setting.
• Proficiency with phone answering and call routing, preferably with Five9.
• Proficiency in Microsoft Office Suite.
• Experience with document scanning, PDF creation, and electronic filing.

Preferred Skills:

• Experience with indexing and preparing records for digital archiving.
• Familiarity with office mailroom processes.