Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Wilton, Connecticut. This Contract position is ideal for someone who enjoys resolving day-to-day desktop and system issues while delivering responsive service in a detail-oriented investment management environment. The role focuses on supporting Microsoft Windows-based devices, assisting with user access, and ensuring service requests are handled efficiently and accurately.
Responsibilities:
• Deliver front-line technical assistance for desktop, laptop, and Windows-related issues affecting end users
• Investigate and resolve routine hardware, software, and connectivity problems through structured troubleshooting
• Manage incoming service desk requests, document actions taken, and maintain accurate ticket updates through resolution
• Support user account administration tasks within Active Directory, including access changes and basic account maintenance
• Install, configure, and maintain Microsoft Windows 10 systems to meet operational needs
• Escalate more complex incidents when necessary and coordinate with other support resources to ensure timely resolution
• Provide clear guidance to users on technical issues, system usage, and best practices for everyday support needs• Experience providing help desk or desktop support in a business environment
• Working knowledge of Active Directory for basic user and access administration
• Hands-on experience supporting Microsoft Windows and Windows 10 environments
• Ability to perform foundational troubleshooting for hardware, software, and end-user issues
• Familiarity with service desk ticketing processes and maintaining accurate support documentation
• Strong communication skills with the ability to assist users clearly and effectively
• Ability to manage multiple support requests while maintaining attention to detail and service quality
