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Customer Service Representative - Entry Level

GEM

Fairfax, VA • 9/18/2026

Job Description

Job Description

We're hiring Customer Service Representatives to support customer engagement, community events, promotional campaigns, and face-to-face outreach activities. This is a people-focused position for individuals who enjoy helping others, communicating in person, and working as part of a team.

No previous customer service, retail, sales, marketing, or event experience is required. Paid training, hands-on coaching, and ongoing support are provided.

This opportunity is ideal for recent graduates, college graduates, career changers, retail and hospitality professionals, restaurant employees, and motivated individuals looking for an entry-level career opportunity.

What You'll Do
  • Interact directly with customers and members of the community
  • Provide friendly, professional customer service
  • Answer questions and provide clear information about products, services, programs, and campaigns
  • Listen to customer needs and help provide appropriate information or resources
  • Represent organizations and campaigns at live events and promotional locations
  • Support customer engagement and community outreach activities
  • Assist with event booths, displays, registrations, and promotional activities
  • Create positive customer experiences through face-to-face communication
  • Work with team members to meet daily customer engagement goals
  • Maintain a professional and welcoming environment
  • Participate in team meetings, training, coaching, and professional development
Qualifications
  • Friendly and comfortable interacting with people
  • Strong verbal communication and active listening skills
  • Professional and dependable
  • Positive, team-oriented attitude
  • Motivated and willing to learn
  • Comfortable working in a fast-paced, customer-facing environment
  • Coachable and open to feedback
  • No previous experience required

Experience in customer service, retail, hospitality, restaurants, food service, sales, fundraising, events, or other public-facing positions is welcome but not required.

What We Offer
  • Paid training
  • Hands-on coaching and mentorship
  • No previous experience required
  • Real-world customer service experience
  • Professional development opportunities
  • Supportive, team-oriented environment
  • Opportunities for increased responsibility
  • Career growth and advancement opportunities

If you're personable, dependable, energetic, and enjoy helping people, this is an opportunity to build valuable customer service and communication experience while working in a live, customer-facing environment.

Apply today to be considered for the Customer Service Representative – Entry Level position.