IT Help Desk Support

Description

The Technology Experience Specialist 1 provides frontline technical support to agency staff, ensuring technology issues and service requests are resolved efficiently and professionally. This role supports end-user technologies, mobile device management, hardware lifecycle activities, onboarding, asset management, and adoption of new technology solutions. The position follows established help desk workflows and ITIL-based practices while maintaining a strong focus on customer service and user experience.

Key Responsibilities

• Provide onsite and remote technical support for end users.

• Troubleshoot and resolve hardware, software, account, connectivity, and peripheral issues.

• Escalate issues appropriately and collaborate with senior support staff as needed.

• Follow help desk procedures and ITIL-aligned support processes.

• Support new-hire onboarding activities, including workstation setup, software installation, and account configuration.

• Assist with mobile device management and end-user technology administration.

• Participate in hardware deployment, refresh, replacement, and retirement initiatives.

• Maintain accurate IT asset inventory records.

• Create and maintain knowledge base articles, user guides, and support documentation.

• Assist with technology rollouts, testing, training, and post-deployment support.

• Identify recurring issues and recommend process improvements to enhance service quality.

Key Qualifications

• Experience providing frontline IT support in a help desk or service desk environment.

• Strong troubleshooting skills across workstations, mobile devices, user accounts, connectivity issues, and peripherals.

• Familiarity with ITIL-based support processes, including incident, request, and problem management.

• Ability to support users in both onsite and remote environments.

• Excellent customer service, communication, and interpersonal skills, including active listening and de-escalation techniques.

• Ability to explain technical concepts to non-technical users in a clear and user-friendly manner.

Preferred Skills

• Active Directory

• Ticketing Systems

• Desktop Support

• Phone Support

• General Technical Support Experience

Additional Skills & Qualifications

Experience Requirements

• Internship experience in Information Technology or a related field.

• 1+ years of experience in IT support, help desk operations, or customer-facing technical support.

• Experience working within an IT service management or ITIL-based environment is a plus.

• Certifications such as A+, Network+, Microsoft, or ITIL Foundation are preferred but not required.

This is a Contract to Hire position based out of Harrisburg, PA.

The pay range for this position is $19.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Harrisburg,PA.

This position is anticipated to close on Sep 26, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.