Customer Service Representative CSR

Customer Service Representative

Consumer Financial Services

Consumer Financial Services is looking for a qualified Customer Service Representative who fits our company’s vision. Our goal is to work with our customers to understand their individual needs and provide a one-on-one account relationship that benefits both the customer and the success of the business.

This is a customer-facing position. The ideal candidate should be:

What We're Looking For

• Goal-oriented, outgoing, and motivated
• Able to multitask and prioritize responsibilities
• Accountable and dependable
• Team-oriented
• Able to work with a sense of urgency
• Strong interpersonal, verbal, and written communication skills

Responsibilities

• Handle inbound and outbound phone calls
• Review credit applications
• Create loan documents
• Maintain and file records
• File insurance claims
• Conduct account research
• Provide professional, one-on-one customer service

Benefits

• Paid in-house training
• Semi-monthly pay dates
• Health insurance with reduced shared cost
• Profit sharing not a 401(k)
• Pension for employees vested after 5 years
• Paid vacation
• Paid holidays
• Bonuses
• Relaxed dress code presentable jeans and shorts are acceptable

Our current customer service employees have an average tenure of 12 years, reflecting the long-term relationships our team has built with the company.

Previous Experience That Can Be a Great Fit

Successful applicants have come from a variety of backgrounds, including:

• Call centers
• Sales
• Insurance agencies
• Service industries
• No prior experience is required a great attitude and reliability are what matter most

Minimum Requirements

• High school diploma or GED

Preferred Qualifications

• Bilingual
• Previous financial services or customer service experience

If you're reliable, motivated, and enjoy working directly with customers, we encourage you to apply today.