Loan Operations Representative - Servicing

About the Role:

The Loan Operations Representative - Servicing plays a critical role in managing and supporting the lifecycle of loan accounts to ensure accurate and timely servicing. This position is responsible for supporting lending staff through general ledger balancing, processing payments, and maintaining loan records in compliance with company policies and regulatory requirements. The role requires collaboration with various internal teams to resolve discrepancies, update account information, and support loan maintenance. Ultimately, this position ensures a seamless and positive experience for borrowers while maintaining the integrity and accuracy of loan servicing operations.

Minimum Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum of 1-2 years experience in loan servicing, banking, or financial services.
• Strong understanding of loan servicing processes and financial documentation.
• Proficiency with Excel and Microsoft Office applications.
• Excellent communication skills, both verbal and written.

Preferred Qualifications:

• Experience working with mortgage or consumer loan products.
• Knowledge of federal and state lending regulations and compliance standards.
• Familiarity with customer relationship management (CRM) systems.
• Ability to analyze financial data and identify discrepancies.

Responsibilities:

• Respond promptly and professionally to lending staff inquiries via phone or email regarding loan status, payments, and account information.
• Process loan payments and incoming wire payments.
• Maintain detailed and accurate loan servicing records, ensuring compliance with company policies and regulatory guidelines.
• Collaborate with internal departments such as underwriting, collections, and customer service to resolve account discrepancies and support loan maintenance.

Skills:

The required skills enable the Loan Operations Representative to efficiently manage loan accounts by accurately processing payments and maintaining detailed records, ensuring compliance with regulatory standards. Strong communication skills are essential for effectively addressing lending staff inquiries and collaborating with internal teams to resolve issues. Proficiency Excel and Microsoft Office supports daily operational tasks and data management. Preferred skills such as knowledge of lending regulations and experience with CRM systems enhance the representative’s ability to navigate complex servicing scenarios and improve customer interactions. Analytical skills are used to identify account discrepancies and support risk mitigation efforts, contributing to the overall health of the loan portfolio.