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Tech Support

TRC Talent Solutions

Cleveland, OH • $19.00 to $21.00 / hr • 9/18/2026

Information Technology

Job Description

Job Description

TRC Talent Solutions is Hiring a Technical Support Specialist in Broadview Heights, OH

Are you a customer-focused professional who enjoys solving problems and helping customers get the answers they need? TRC Talent Solutions is hiring a Technical Support Specialist to support a growing organization in Broadview Heights, OH. This opportunity is ideal for someone with customer service experience who is comfortable navigating multiple computer systems, documenting customer interactions, and collaborating with internal teams to resolve technical and service-related inquiries.

Job Details

  • Location: Broadview Heights, OH | Onsite

  • Pay: $19-21/hr. (DOE)

  • Schedule: Monday–Friday | 8:00am - 5:00pm

What You’ll Be Doing

  • Answer Inbound customer calls through Technical Support call lines and provide professional, timely assistance

  • Make outbound calls as assigned to follow up on customer needs, orders, scheduled service dates, and customer requests

  • Use company systems to research and provide accurate updates regarding parts, orders, scheduled service dates, and customer requests

  • Document Customer contacts, follow-ups, and relevant information accurately within the system database

  • Identify, document, and report product trends and customer complaints

  • Communicate and collaborate with internal and external departments to resolve customer inquiries efficiently

  • Assist field representative with technical, procedural, and customer-related issues

  • Process and distribute outbound data, documentation, and paperwork

  • Maintain established ISO and JCAHO standard and procedures

What We’re Looking For

  • Minimum 1 year of call center or technical support experience

  • High school diploma or equivalent required

  • Ability to accurately document customer interactions, follow-ups and account information

  • Ability to communicate effectively with customers, field representatives, and internal departments

Why You’ll Like This Opportunity

  • Exposure to technical troubleshooting, order and service support, quality processes, and customer issue resolution

  • Collaborative, fast paced environment where strong customer service and problem-solving skills are valued

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers