Customer Service Call Center Representative
Pay: $18/hr.
Location: Marlborough, MA
Job Type: 6+ Month Contract (Potential Extension or Conversion)
Start Date: October 5th
Schedule:
- Monday–Friday
- Marlborough, MA: 8:30 AM–5:00 PM EST
- No weekends!
Job Description
We are hiring 9 Consumer Relations Representatives to join a growing customer service team supporting well-known wellness and home products. This is a great opportunity for someone with call center, customer service, or phone support experience who enjoys helping people and solving problems.
You will assist customers over the phone and through email, answer product questions, troubleshoot issues, process warranty replacements, and help with sales orders.
Responsibilities
- Handle high-volume incoming calls (approximately 40–50 calls per day).
- Provide excellent customer service and product support.
- Troubleshoot products, including Bluetooth, app, and Wi-Fi-connected devices.
- Assist with warranty questions, product availability, and sales orders.
- Respond to emails and document customer interactions in the CRM system.
- Resolve customer concerns professionally and escalate issues when needed.
- Meet customer service and quality goals.
Requirements
- High school diploma or equivalent.
- 1–2 years of call center or customer service experience preferred.
- Strong communication and problem-solving skills.
- Comfortable using computers and working with multiple screens.
- Ability to multitask and learn new systems.
- Reliable, punctual, and dependable.
Training & Schedule
- 2–3 weeks of fully onsite training.
- Training includes classroom learning, system instruction, shadowing, and hands-on practice.
- After training, the role offers a hybrid schedule (Monday and Friday remote, Tuesday–Thursday onsite) based on performance and meeting KPIs.
- Candidates may also choose to work onsite 5 days per week.
- No time off approved during training.
Additional Information:
- Typing test required before submission.
- Background check and drug screening required (THC is not a disqualifier).
- Attendance and reliability are very important.
Interested? Apply today!
